Aleš Koutek

Experience

• 

  Southwestern Advantage

  Jul 2008 - Sept 2008

  Salesman

  Educational consulting. Sale of educational books, software, and website subscriptions door-to-door using direct selling methods.

• 

  Most ke vzdělání - Bridge to Education, o.s.

  Jun 2010 - Sept 2010

  Technical and admistrative support

  Facility preparation and on place administration of cycle for financial literacy seminars.

• 

  Telefónica Global Solutions

  Feb 2013 - Aug 2014

  Customer service, assisting team leader in managing team, teaching processes and systems, training new agents, processing and administrating orders and incidents. Customer service, single point of contact for multinational corporations, processing and administration or escalation of customer orders, incidents and other requests.

  • Senior Agent / Trainer

    Nov 2013 - Aug 2014

  • Service Desk Agent

    Feb 2013 - Oct 2013
• 

  CSC - Computer Sciences Corporation

  Sept 2014 - Sept 2016

  IT Service Desk Analyst

  IT / Customer service, on call support for users based in United Kingdom and India, troubleshooting IT related issues and queries. Escalating higher impact cases to next level of support when needed. Maintaining high customer satisfaction and first call resolution SLA's.

• 

  SAP Ariba

  Oct 2016 - now

  Defining and executing the customer communication plan during broad and limited impacting customer events or outages.On-point to define the communication strategy to ensure quick communication of the right message using the right communication channel(s) to the right customer(s) / contacts. Ownership of customer communication plan throughout the duration of the event from initial identification through the closure of the root cause analysis (RCA). Validation and routing of submitted high priority incidents. Show less

  • Critical Incident Engagement Lead

    Oct 2021 - now

  • Multichannel Strategic Procurement Operations Specialist

    Jul 2017 - Sept 2021

  • Strategic Procurement Technical Support Engineer,

    Mar 2021 - Aug 2021

  • Procurement operations specialist

    Oct 2016 - Jun 2017