Gina Sung, MHA

Experience

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  ScribeAmerica

  May 2016 - Nov 2019

  Project Manager/Medical Scribe

  • Implemented, monitored and evaluated Emergency Department and Primary Care Scribe programs, procedures and processes to maximize workflow efficiency. • Worked closely with healthcare providers and healthcare administrators, providing administrative and clerical support including information technology documentation and electronic health record management. • Trained and advised new personnel in medical transcription, medical documentation, and clinic workflow prioritization. • Highly comfortable with medical terminology and medical documentation. Operates in the fast-paced, high acuity setting that medical emergencies demand. Show less

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  The Crossroads for Women

  Jan 2018 - May 2018

  Student Intern

  • Launched the Resource Development department for The Crossroads for Women, a non-profitorganization that provides reintegration services to previously incarcerated women. • Optimized workflow efficiency by implementing a new electronic database system used to track monetary and in-kind donations. • Primary tasks included management of electronic databases and compilation of comprehensive physical and electronic resources for use by patrons and advocates. Identified and developed community resources for program members and their families. Show less

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  New Mexico Department of Health

  Jan 2018 - May 2018

  Student Intern

  • Collaborated with Epidemiologists, Environmental Health Specialists and Researchers to produce culturally- competent, Lead Poisoning Prevention health education materials for clinics, hospitals and providers statewide. • Developed a multi-factor distribution plan to ensure at-risk populations were delivered applicable and timely educational tools, in accordance with Centers for Medicaid and Medicare Lead Testing guidelines.

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  The University of New Mexico

  Aug 2018 - May 2019

  Undergraduate Teaching Assistant

  • Provided administrative support for three undergraduate Population Health courses by completing tasks such as: programming exams and assignments, updating records (grading, attendance), attending instructor lectures, ensuring rapid communication with professors, students and guest lecturers, timely preparation of course materials, and providing technical support to students and professors.

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  The University of New Mexico Health Sciences Center

  Jan 2019 - May 2019

  Intern

  • Provided research and project support to Director of Nursing Excellence and Clinic Managers to assist in Population Health Management and Quality Improvement and Compliance to improve patient outcomes and metrics for 12 primary care clinics. • Collected data and developed reports, graphs, and deliverables from Electronic Health Records, Patient Registries, and Patient and Provider Surveys. • Experience working with HEDIS, HCAHPS, MIPS, Meaningful Use/Interoperability, NCQA Compliance, Best Practice Guidelines, etc. Show less

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  Presbyterian Healthcare Services

  Nov 2019 - Jul 2022

  • Oversaw and coordinated program deliverables including general requirements and contracts for four large federal grants totaling over $3.2 million.• Prepared financial and progress reports of our federal grants, and communicated findings to hospital leaders, community partners, and federal funders.• Co-lead our department integration with the electronic health record system, Epic. Evaluated current processes to identify and resolve gaps in the newly integrated workflow. Lead meetings with stakeholders and prepare training materials. Inform and train colleagues in the Epic interface.• Cultivated and maintained strong working relationships with public and private agencies, healthcare organizations and community partners. Experienced in virtual and in-person event and meeting planning. Show less • Recruited and managed a caseload of 300+ participants currently enrolled in a national 5-year CMS study examining Social Determinants of Health and high ED utilization rates.• Coordinated with providers, nurses, administrators, and other healthcare staff to assess, identify, and alleviate health-related social needs of Emergency Department patients.• Provided extensive support and navigation to a growing diverse and at-risk patient populations. Connected clients to local community resources and agencies upon discharge.• Streamlined data entry processes and communication lines with ED providers and staff by collaborating with IT to create a unique Secure Messaging portal for Community Health Workers within the EHR. Show less

  • Project Coordinator

    Mar 2021 - Jul 2022

  • Certified Community Health Worker

    Nov 2019 - Mar 2021
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  Park Nicollet Health Services

  Jun 2023 - May 2024

  Administrative Intern
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  University of Minnesota

  Sept 2023 - May 2024

  Graduate Research Assistant
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  Kaiser Permanente

  Jul 2024 - now

  Administrative Fellow

  First Rotation: Kaiser Foundation Hospitals, Downey Medical Center