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Abid Khan

Abid Khan

Field Support Engineer - Nestlé MITS

Followers of Abid Khan228 followers
location of Abid KhanKhyber Pakhtunkhwa, Pakistan

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  • Timeline

  • About me

    Automation Sales Representative - FFL

  • Education

    • Virtual University of Pakistan

      -
      Bachelor of Science - BS Computer Science CGPA 2.79/4.0

  • Experience

    • Ibex

      Nov 2012 - Mar 2019
      Field Support Engineer - Nestlé MITS

      •Provided application support via chat, email and voice across the globe that were raised to the service desk in the dedicated live desk ticketing system within agreed SLA •Settled up new sites including installation, configuration, troubleshooting, testing, and training delivery •Tested alternative pathways until an issue gets resolved or escalated to a higher tier for resolution •Conducted remote troubleshooting using TeamViewer or Anydesk and physically on-site •Helped and created technical documentation •Monthly visits to assigned sites for application scorecard Show less

    • Fauji Foods Limited

      Oct 2022 - now
      Automation Sales Representative

  • Licenses & Certifications