Anuradha Satthiyamoorthi

Experience

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  IT Expert System, Inc

  Nov 2016 - Feb 2018

  Scrum Master - Intern

  The goal is to develop a web application along with integrated digital marketing channels like Facebook, LinkedIn, and YouTube. Successfully motivate 5-6 members scrum team to deliver incremental software and adopt the agile framework.

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  Gad-A-Get Computers (Subsidiary of Pointel Inc USA)

  Nov 2018 - Sept 2022

  Project Coordinator/Project Manager

  Manage and deliver next-generation contact center IT solutions and cloud migrations to serve a broad range of individual/institutional customers in the US. The purpose is to improve customer satisfaction, retention, and revenue through an omnichannel strategy and increase self-service options through digital channels using Genesys Cloud Architect to reduce human effort, call transfers, and Average Handle Time (AHT). Enhance user experience and augment virtual agent interaction by adopting natural language processing (NLP) in chatbots. Show less

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  Tata Consultancy Services

  Sept 2023 - now

  Project Manager Technical