Ahmed Awad

Experience

• 

  TD

  Apr 2023 - now

  ● Provided expert advice to clients on the credit card dispute resolution process, addressing their needs and objectives while managing transactional outcomes professionally and accurately.● Followed TD Bank policies and procedures during customer interactions to minimize business risk, provided customers with appropriate information as per regulations, and completed required documentation for accurate processing of client requests.● Addressing customer inquiries by providing comprehensive information about credit cards, products and services, while also aiming to resolve complaints during first call.● Conduct thorough investigations to effectively detect and mitigate fraud, ensuring accuracy of all transactions.● Perform due diligence on transactions, evaluating and analyzing potentially suspicious accounts.● Maintained accurate records of all disputes, ensuring proper documentation was in place for future referenceor audits. Show less ● Addressed customer inquiries by delivering detailed information about insurance policies, coverage options, and additional services, while also resolving complaints and concerns during initial client interactions.● Implemented TD Bank's policies and procedures during client interactions, ensuring adherence to regulatory requirements and completing necessary documentation for insurance activations and sales processes.● Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.● Extending support and guidance to colleagues in a helpful and mentoring manner. Show less

  • Credit Card Specialist II (VISA)

    Apr 2024 - now

  • Product Support Specialist - (Insurance Sales)

    Apr 2023 - Apr 2024