Mustapha Belkouchi

Experience

• 

  SITA

  Jan 2009 - now

  Key Responsibilities : Coordinate service delivery in operational phase. Identify, develop and coordinate change management, including Change Approval when required· Serve as customer escalation point for fault management and coordinate service restoration· Report on SLA performance (e.g. during service review meetings)· Work with SGS Bid Support to help to design the most valuable and competitive service management solution· Propose new service offerings based on the airport customer needs and on the SITA team's capabilities· Develop a close working relationship with SITA's Account & Management teams, and actively contribute in identifying and winning new customer business opportunities or contract renewals. Provide support to line management and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs. Manage other client service staff, including third party resources at assigned sites to support the customer(s), and develop the capabilities of the team. Show less

  • Senior Manager Customer Operations | Africa Territory

    Mar 2025 - now

  • Senior Manager GSO Territory - North Africa

    Apr 2023 - Mar 2025

  • Airport Service Manager

    Jan 2009 - Apr 2023