Kathleen Obsena

Experience

• 

  Accenture

  Aug 2008 - Apr 2014

  o Serves as first point of escalation to MNL offshore engineering group; continuously sharpens expertise thru regular performance of IP Engineering tasks o Gains and maintains Client confidence and organization’s trust by developing deep and strong grasp of engineering principles o Serves as subject-matter expert and work quality champion/advocate.o Reviews and checks, all or representative sample of daily engineering transactions/orders of direct reportso Monitors and tracks direct reports’ daily output and work quality to meet/exceed Service Level Agreement (SLA)o Proactively plans weekly workload for the team to meet production and quality goalso Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet services, backbone and network designo Promotes and influence people in terms of providing client savings through innovation of processeso Monthly SLA discussion with the clients عرض أقل • Managing Cisco and Juniper backbone networks and end customer VPN connections for (AS286 Tier1 provider).• International Network Services deliver L2/L3 connections such as IP Transit, NGN connections with Leased Lines, Ethernet and DSL services and ELines with the capacity that ranges 1Mb to 10Gb. • Knowledgeable in MPLS networks and routing protocols such as BGP and Static.• Work closely with the Transport, IP Engineering, Data Center and Network Operations Center to define, design and implement end-to-end networking solutions.• Design, document, implement IP networks on a CISCO and JUNIPER devices using protocols such as BGP and Static.• Knowledgeable in IP address management and IPV6 عرض أقل Provisioning• Design circuits for activation and change orders that includes bare copper connection and logical circuit connections of the client depending on the type of connections such as Digistream, ISDN or Analog for Smalband• SDH National capabilities of switching and de-switching Alcatel devices • Activates, removed and changed lines using 2MB connection• SDH International basic knowledge of designing implementation and cessation of orders that includes connection from different countries via sea cable, MRR, bare copper and switching circuits which mainly focuses on making logical circuits for the connection that will be used in connecting two (2) major locations using Alcatel devices.Subject Matter Expert (SME)o Prepare needed reports by the team’s supervisoro Interact with project’s client with regards to orders and escalations.o Handles escalation for IP Engineering and Smalband for Complex and Removal Orders.o Facilitate daily team huddle and weekly team meeting.o Handles escalation within the team. عرض أقل

  • Network Industry Team Lead

    Oct 2010 - Apr 2014

  • Network Engineer

    Jan 2008 - Jan 2014

  • Network Engineer

    Jan 2008 - Jan 2014

  • Network Lead

    Jan 2008 - Jan 2014

  • IP Engineer

    Oct 2010 - Oct 2013

  • Smalband Network Engineer - Subject Matter Expert

    Aug 2008 - Sept 2010
• 

  Etisalat UAE

  Jul 2014 - now

  • Played vital role in planning product strategy and road map, according to market competition• Prepared and presented product marketing documents – Key features, reasoning and product advantages• Introduced products– Assisted and trained the sales department in developing sales tools and marketing strategies• Prepare all the documentation needed from the start of the project up to the post product launch• Assist Sales, Processors, IT and all other stakeholders all queries / concerns related to the product • Operates in the capacity of commercial advisor to support a highly consultative business insight led sales engagement model for Bitstream Solution عرض أقل

  • Coordinator - Product and Business Development Carrier and Wholesale Services

    Apr 2022 - now

  • Business Marketing

    Jul 2014 - Apr 2022