Giuseppe Petrone

Experience

• 

  MSC Cruises

  Sept 2014 - now

  -Contributed to the successful opening and launch of new ships (MSC Seaview, MSC Grandiosa, MSC Virtuosa, MSC World Europa, MSC Euribia) .-Managed day-to-day operations for high-volume restaurants, ensuring seamless service for over 5,000 guests.Revamped service protocol and provided training to the entire team on service techniques, increasing customer satisfaction scores.-Led a team of 100+ staff members, providing leadership, training, and ensuring service and food quality standards were consistently met-Held daily and weekly department meetings to drive performance, optimize sales, and improve service delivery.-Collaborated closely with senior leadership to manage revenue growth, cost controls, and departmental goals.-Improved customer reviews and handled guest complaints effectively, ensuring a positive experience for all guests. Show less

  • Restaurant Manager

    Nov 2020 - now

  • Head Waiter

    May 2016 - Nov 2020

  • Waiter

    Sept 2014 - May 2016
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  Iberostar Group

  Jun 2022 - Nov 2022

  Deputy Hotel Manager | Hotel Operations Manager

  Subdirector Iberostar Selection Fuerteventura Palace 5*-Supporting the director in the integral management of the hotel.-Assists the director in the control of operating costs, preparation of monthly closings, projections, forecasts and staffing. Ensuring that the hotel's income and expenditure budget is met.-Oversees the performance of the departments to ensure profitability and maximise revenue, without losing sight of the goal of maximum customer satisfaction.-In conjunction with the manager, ensures compliance with procedures, policies and standards set by the company Show less