Vicky Craig

Experience

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  Liverpool John Moores University

  Sept 2004 - May 2008

  Junior Lecturer

  Lecturing, development of module resources, coursework and portfolio planning and assessment for:An Introduction to GISSoft Systems MethodologyAn Introduction to Database DesignAlso assisted with the development of the Merseyside Geographical Information System Research Laboratory.

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  Yodel / Home Delivery Network

  Nov 2008 - Jun 2010

  Strategic Systems Analyst

  Involved with the process and planning of:Red Prairie Warehouse ManagementRed Prairie BillingQuintiq planning & scheduling

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  Home Delivery Network Limited (HDNL)

  Jun 2009 - Jun 2011

  System, Config & Support Analyst

  Rollout of a route optimisation software to hundreds of users around the UK for planning parcel deliveries on a daily basis (from design, configuration, rollout, training and support).Design of a Management Information System to monitor 48 Service Centres within the UK - making sure all systems were operating correctly to meet SLA's.Troubleshooting, problem solving ana analytical skills.Full development lifecycle experience.Initiated the design, development and delivery of user training programmes, including creation of all relevant documentation for the rollout of Quintiq. Show less

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  Yodel / Home Delivery Network

  Jun 2011 - Nov 2013

  Working with a number of workstreams within Yodel IT and Business Stakeholders to deliver improved services and processes. Including MI and reporting to Senior IT Management.Leading and managing 3rd Party Suppliers to configure and rollout a Resource Management tool.Govern Resource Management across the IT department.Rollout of an E2E Projects Lifecycle and assuring quality delivery of portfolio.Implementation of the continuous improvement, through the delivery of Improvement Planning.Delivery and management of a Project and Lifecycle portfolio.Assist with various processes, including Demand Management.Govern an Implementation Change calendar.Creation of weekly and monthly Portfolio & Demand Management MI.Creation of weekly Exec reports and Programme Board meeting MI. Show less Involved with planning, scheduling and coordination across an IT department; able to make the most of available resources. Monitoring resource across the IT department and escalating over/under resourced employees to Senior Management.Developed and implemented new systems and procedures; introduced improved working practices to enhance organisational performance and efficiency. Planned, developed and implemented new processes and procedures to ensure the resource management software worked efficiently for all user groups within IT.Managed areas of IT development to deliver an effective business plan across IT. Show less

  • ITPMO Analyst

    Oct 2012 - Nov 2013

  • Business Analyst

    Jan 2012 - Oct 2012

  • Component Owner

    Nov 2011 - Jan 2012

  • Development Assurance Analyst

    Jun 2011 - Nov 2011
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  Yodel

  Nov 2013 - Jan 2014

  Project Manager

  Planning and managing all kinds of business projects, and making sure they are completed on time, to specification and within budget.Whatever the project, my role includes:Finding out what the client or company wants to achieve;Agreeing the timescales, costs and resources needed;Drawing up a manageable plan and schedule for how to achieve each stage of the project;Selecting and leading a project team;Negotiating with contractors and suppliers for materials and services;Making sure that each stage of the project is progressing on time, on budget and to the right quality standards;Reporting regularly on progress to the client or to senior managers;Arranging project resource;Managing risk to avoid delays to the project.Part of my role involves using particular project management methods via an E2E Lifecycle adopting PRINCE2 (Projects in Controlled Environments) principles for projects of any sizes. Show less

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  Yodel (Yodel Delivery Network Ltd)

  Jan 2014 - Jul 2015

  Business Project Manager

  Currently working on the replacement of a large multi million project to replace Yodel’s MI systems with one ‘single version of the truth’ for all areas of the organisation (clients, operations, finance, sales & commercial). Managing and coordinating environment installation for multi systems, coordinating requirements and technical design and designing and creating interfaces using an iterative approach and project lifecycle. Also working on other medium sized projects i.e. improving E2E processes to be able to report and improve operational compliance for all SVC’s – being able to react to difficulties before a Show less

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  MD Insurance

  Jun 2015 - Oct 2016

  Business Analyst
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  MD Insurance Services

  Oct 2016 - Aug 2022

  Project Manager
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  Health and Safety Executive

  Aug 2022 - now

  Senior Project Manager