Santiago O.

Experience

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  Misco UK

  Mar 2016 - Sept 2017

  Accounts Payable Analyst

  Working in a team to process all supplier invoices in a timely manner, to ensure records areaccurate and truly reflect the supplier liability of the company.Working with a section of the supplier records. Posting and matching invoices to PO andGRNI records for all transactions. Highlight and work with markets and other departments toresolve issues on receipts. Reconciliation of all supplier accounts .Ensure payment runs reflectthe balances due. Work with KPI set by the Team Leader. Minimize the debit balance onledger. Validate all credits received before posting. Work with warehouse operations in marketson disputes. Provide information for accruals. Processing all expenditure for travel in theConcur application. Setting up and maintaining the users within the system. Validating allaspects of the process and dealing with disputes against corporate policy. Show less

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  Paddy Power Betfair

  Feb 2018 - Aug 2018

  Customer Service Specialist

  Customer Service Agent for UK TeamResponding promptly and effectively to incoming customer enquiries through various channelsincluding: live chat, phone, email and Social Media.Proactively engage with customers on the website through outbound calling and/or live chatwhen required.Ensuring the more complex customer issues are followed up and resolved in a timely manner.Recurring with customer issues to Team Leader/Shift Leader and relevant internaldepartments. Contributing to the on-going development and improvement of the Betfaircustomer experience. Support implementation of new products, process and policies.Contributing towards successful achievement of customer service KPI’s as well, as followingmy own individual productivity. Achieving a high level of first time resolution for all customercontacts. Responding and taking further actions from the Management team. Show less

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  Freelance

  Aug 2018 - Aug 2019

  Poker Affiliate

  Providing the best deals with rakeback and support available 24/7 in the market forprofessional and recreational players through well known apps such as PPPoker,PokerBros, Upoker, Pokio, Gold Poker Pro (Israel) and PokerMaster (Asia).

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  DigiOutsource

  Aug 2019 - Jan 2023

  Customer Service Specialist

  Working as Customer Support Agent for Betway.Mostly dedicated to the Spanish & Mexican Market, reporting directly to Team Leader andService Manager.Following KPI's and achieving the extra mile as a great Customer Service Host experience.

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  Red Interactive Limited

  Feb 2023 - Mar 2024

  Affiliate Marketing Specialist

  Liaising with Affiliate Managers, Director, and any other shareholders that are involved in the running of the affiliate program.Creating briefs which includes landing pages, mailers, banners, special offers, reviews. Compiling a variety of reports which may be recurring reports or ad hoc. Analyzing the above-mentioned reports and providing feedback to account managers and management. Conducting audits of affiliate sites, which includes ensuring they are compliant, up-to-date, and providing recommendations where relevant. Lead-sourcing for new leads as and when directed by management for various marketing channels and regions. Creating tracking links and campaigns.Conducting in-depth competitor analysis and compiling feedback for management.Conducting market research of various regions or products.Providing general affiliate support. This includes answering support box queries. Show less

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  Autónomo

  Mar 2024 - Nov 2024

  Affiliate Marketing Specialist

  Working independently as an affiliate in the iGaming industry. I'm managing the following sites:https://888starz.com.ve/https://jaffa.bet/Focused in LATAM & South Africa. Bringing traffic to online casinos through PPC & media buying.