Danilo Nogueira Machado

Experience

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  Força Aérea Brasileira - FAB

  Mar 2005 - Oct 2008

  Air Force Soldier

  - Armed and unarmed service duty ;- Office assistant ;- Service schedule production ;- Microcomputer maintenance ;- Monitoring system maintenance.Developed activities in patrolling to strengthen perimeter security. Also assigned to guard services at isolated posts, contributing to local protection and surveillance. Additionally, I performed office assistant duties in the personnel department, executing tasks like transcription of incident reports, organizing files, document protocol, and other relevant administrative activities. I also joined the battalion's IT team, responsible for microcomputer maintenance, software installation, network configuration, and server administration. Moreover, I maintained electronic monitoring systems, including surveillance cameras and electric fences, as well as installed and maintained monitoring software and electric fences. Show less

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  Atento

  Jan 2009 - May 2011

  Customer Support Specialist

  - Diverse customer service experience;- Ability to handle complex demands;- Autonomy and proactivity;- Experience with regulatory agencies;- Effective communication skills;- Customer focus.With extensive experience in customer service, I have worked in different sectors, dealing with various demands from simple inquiries to critical and regulatory cases. I developed communication, adaptation, and teamwork skills, always focused on customer satisfaction. I constantly seek learning and results, ready to face challenges and contribute positively. Show less

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  Subway

  Sept 2014 - Apr 2015

  Assistant Manager

  - Team leadership and planning;- Team support and development;- Stock control;- Efficient management of work routines;- Effective communication;- Analytical skills Responsible for leading and planning the daily activities of the team, ensuring excellence in task execution.With skills in stock counting, creating schedules, and administrative activities, I strive to guarantee customer satisfaction and the restaurant's continuous success. My efficient management, communication skills, and focus on results make me a qualified professional to drive the restaurant's operations and growth. Show less

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  Astech 2002 Sistemas Integrados De Segurança

  Jan 2017 - Dec 2019

  Electronics Maintenance Technician

  - Automation of access control systems;- Network cabling;- Installation of sound systems, therm-velocity sensors, smoke and zonal sensors.Carried out installations and automations aimed at integrating access control systems to provide security and efficiency. Performed structured cabling for networks, as well as the installation of sound systems and sensors to achieve complete environmental control. Conducted continuity tests to ensure systems function correctly. Organized rack rooms to maximize system efficiency and security. Show less

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  CompraMais 💗

  May 2020 - Sept 2022

  Logistics Coordinator

  - Order processing in marketplaces, shipping, and distribution;- Stock organization and production pace verification;- Entry and exit control of materials and packages with customer orders.Implemented optimization strategies for order distribution, continuously assessed team performance, and established effective communication with purchasing and customer service departments. Utilized various systems and online spreadsheets to ensure the efficiency of shipping and stock control operations. I have significant experience handling recognized marketplaces such as Amazon, Mercado Livre, Dafiti, Shopee, and Carrefour. I carry out my activities with confidence and effectiveness, always seeking superior results. Show less

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  Sistema Athos

  Nov 2023 - now

  IT Support Technician

  - Personalized technical support;- Installation and configuration;- Technical reports and automation.I am a technical support professional specializing in assisting users, answering questions, and solving software and hardware problems. Additionally, I log all incidents and services performed, creating detailed technical reports. My skills include computer knowledge, manual dexterity, and the ability to solve complex problems.