Olga Bolotova

Experience

• 

  Australia Holidays

  Jun 2010 - May 2012

  Travel / Product Manager

  Key result areas:• Coordinate with New Zealand suppliers and local design team to prepare company’s New Zealand brochure • Coordinate creation and implementation of packages and services to maintain company’s presence and to be competitive on the existing market • Create market strategy and implementation plan to expand business and build strong and lasting relationship with existing customers • Liaise and negotiate wholesale rates with industry wholesalers to solidify completive rates in the market • Social Media Marketing- coordinate company’s Facebook page • Market research and analysis of existing products and services, both direct and indirect competitors, sales revenue to existing and new acquisitions Show less

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  Discover New Zealand

  Oct 2013 - Oct 2016

  Senior Sales / Res Consultant

  Key result areas:• Sales (cross-selling and up-selling techniques). Provide guidance, advise, issuing ofaccurate quotations and subsequent bookings for New Zealand land arrangements. • Research new products and services to offer customers• Provide training and guidance to new team members• Offer product training to new and existing agents to help them sell our products and services to customers and increase overall sales revenue• Monitor of direct ledger and cash accounts to ensure all payments are receivedAchievements:• One of the top sales people within the company. • Due to experience and extensive knowledge of the product oversaw training and onboarding for new team members Show less

• 

  New Zealand Fine Touring Group

  Nov 2016 - May 2018

  Key result areas:• Ensure products are loaded and available to sales team • Maintain and managed Product Department wide documentation• Undertake and report on competitor analysis on product and pricing• Contribute ideas for new products as well as seasonal specials to stimulate sales• Work closely with the Head of Product on minor project assignments• Liaise with vendors to ensure the prompt and efficient delivery of all services and accurateinformationAchievements:• Worked with Product manager to obtain new seasonal rates from suppliers and created itineraries ahead of schedule. Gave the company an advantage over competitors Show less

  • Product Assistant

    Apr 2017 - May 2018

  • Sales Team Support / Admin

    Nov 2016 - Apr 2017
• 

  Kraft Heinz

  Jun 2018 - Oct 2020

  Key result areas:• Management of team across New Zealand and Australia• Provide project and administration support to management and business transformation project team (schedule review, progress tracking and reporting, trouble shooting and issue resolution)• General administration for CS department (prepare reports and documents, manage calendars to schedule appointments, sort mail, prepare invoices and offer general staff support)• Measure, monitor and report on established Customer service KPI’s ensuring that they are met on an on-going basis • Training, on-boarding and development of the staff• Handle escalations • Build strong working relationships and liaise with internal and external departments including sales, credit, logistics, finance and other operations teamsAchievements:• Coordinated project to align procedures and process of Cerebos department with parent company Kraft Heinz. Created KPI tracker to monitor performance of the teams in New Zealand and Australia. Weekly KPI report is presented to executive management team• Created and implemented Standard Operating Procedures for New Zealand and Australia Customer Service• Project coordination of a strategic programme of work and ensuring alignment via support with process and team transition to offshore partners• As part of transformation / transition project, provided extensive training and knowledge transfer to new team. Monitored their progress and provided support to existing team to ensure completion of tasks and timely hand over Show less Key result areas:• Process customer orders, credits and stock returns to meet daily deadlines• Liaise with customers and third-party Logistics partners to troubleshoot delivery issues and returns• Partner with our Territory Managers, Marketing team and wider business to support special projects, new product launches and sponsorship deliveries• Day to day general office administration and customer service including - answering phones, e-mail, mailAchievements:• Acted as 2IC when manager is away and provide guidance to the rest of the team• Built strong rapport with wider teams and was point of contact for any queries or escalations Show less

  • Cerebos ANZ Customer Service Team Leader

    Mar 2019 - Oct 2020

  • Cerebos Customer Service Rep

    Jun 2018 - Mar 2019
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  APRA AMCOS

  Dec 2020 - now

  Responsible for sustaining and generating revenue in the New Zealandterritory based on reviewing specific lines of business and the managementof relationships between OneMusic and New Zealand licensees. Maximisingthe revenue opportunities in the territory and educating the marketabout OneMusic licensing obligations and our role in ensuring that rightsholders are paid for the performance of their works

  • Account Manager

    Sept 2022 - now

  • Customer Support Business Licensing

    Dec 2020 - Aug 2022