Sathya Sai Narayanan S.

Experience

• 

  Groupon

  Aug 2015 - Mar 2017

  Customer Service Representative

  - Addressed potential customer inquiries by providing detailed information about products and services, effectively resolving issues and offering suggestions for additional offerings.- Resolved product or service-related concerns by clarifying customer complaints, identifying root causes, and recommending optimal solutions, ensuring prompt resolution and following up to confirm satisfaction.- Conducted training sessions for two cohorts of new associates, focusing on foundational principles and practical applications of customer service techniques. Show less

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  Amazon

  Nov 2017 - Jan 2020

  Machine Learning Data Associate

  - Collaborated with internal customers such as Data modeling teams to deliver essential data for enhancing Alexa AI's Automatic Speech Recognition capability and Natural Language Understanding models and domain features.- Own, develop and maintain metrics allowing more granular explanations of Weekly/Monthly/Quarterly Business report trends and driving the prioritization of quality improvements.- Produce regular reports and analysis, write queries to gather data, perform data-mining and analysis using tools including MS Excel and other analytics tools to identify trends and develop forecasts, as well as identify opportunities for product improvements.- A part of the niche and complex workflow, working towards the development of Amazon's AI Dept. Show less

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  Fully Filmy

  Jan 2020 - Jun 2021

  - Conduct market research to identify selling possibilities and evaluate customer needs- Actively seek out new sales opportunities through cold calling, networking and social media- Set up meetings with potential clients and listen to their wishes and concerns- Prepare and deliver appropriate presentations on products and services- Create frequent reviews and reports with sales and financial data- Ensure the availability of stock for sales and demonstrationsCollaborate with team members to achieve better results- Gather feedback from customers or prospects and share it with internal teams- Perform up-selling and cross-selling of products - Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Show less - Building, planning and managing the overall digital marketing strategy.- Implementing digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Website)- Product Catalog creation and website backend management.- Sales and Demand forecasting.- Making an inbound marketing plan.- Forecasting sales performance trends.- POC for major business alliances.- Manage and train the rest of the team on the Organizational goals.- Writing high-engagement social media content that reflects the brand's voice. Show less

  • Sales Manager

    Jun 2020 - Jun 2021

  • Social Media Strategist

    Jan 2020 - Jun 2020
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  Amazon

  Jun 2021 - now

  -Conducted a thorough review of Amazon Owned Brand workspaces, identifying and rectifying errors causing false coverage, resulting in improved precision by 82.3% and recall by 94.2%.-Addressed low coverage issues in Indian MP, increasing coverage from 53.70% to 72.04% through analytical insights and corrective actions.-Led successful migration of APIE-Ops team to ZEUS platform, reducing daily allocation time by 75% and enhancing operational performance monitoring.-Led a newly on-boarded process in 2022. Coordinated with Subject Matter Experts/Account managers/Program managers to understand gaps in the process and created a training module for the entire team. Show less - Managed daily vendor inquiries concerning Vendor catalog and Amazon account from both North America (US, CA) and EU5 countries including UK, DE, FR, ES, and IT ensuring prompt resolution.- Collaborated with vendors, internal teams, and stakeholders to enhance selection, rectify catalog defects, analyze metrics, and drive partner business growth.- Ensured the accuracy and completeness of over 10500+ vendor catalog details to provide customers with the most relevant information.- Provided training and product support to associates, resulting in a 8% reduction in seller bounceback. Show less

  • L4 - Subject Matter Expert

    Dec 2023 - now

  • Catalog Lead

    Apr 2022 - Nov 2023

  • Seller & Brand Support Sr

    Jun 2021 - Apr 2022