Yogesh S N

Experience

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  Magna Infotech

  Dec 2009 - Jun 2012

  Design Analyst
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  Neton Technologies

  Jun 2012 - May 2016

  Managing Director, Business Development Manager

  IT Development Company (Java, .Net, PHP MySQL), HR Consultant, Outsourcing, Process and Project Management.

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  Convergys India Services Private Limited, Pune

  Feb 2013 - Apr 2014

  Technical Support Specialist

  Expertise in Windows 7 OS, Windows 8 OS, Windows Vista, Core Windows installation, Troubleshooting, Microsoft Office, Outlook troubleshooting, O365 troubleshooting, Installation issues, performance issues, features related issues.

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  SAP

  Apr 2014 - Feb 2015

  IMS Engineer
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  VMware

  Mar 2015 - May 2020

  Technical Support Engineer

  VMware Virtualization platform, Cloud computing, Networking, Storage, Microsoft and Redhat Linux

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  VMware

  Oct 2020 - Apr 2024

  Senior Technical Support Engineer

  Handled Escalations for premier accounts, mentored, assisted and trained new joinees with multiple End User Computing solutions. Expert in Technical documentation and preparing KB articles. Worked closely with Account Managers, Engineering Team, Customer Success Managers and Solution Architects to provide prioritized support for new issues, known issues and to handle Problem Reports and work on the new bugs to provide the fix for the issue and deliver hot patch to fix the issues. Expert in reviewing the issue cause and provide Root Cause Analaysis. Also assisted in planning, preparing for the upgrade activity and ensure end to end upgrade of EUC solutions. Interected closely with cross functional teams to scope.the origin of the issue and drive towards the resolution. Show less

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  Akamai Technologies

  May 2024 - now

  Technical Project Manager