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Emmanuel Rouët

Emmanuel Rouët

Front-line support engineer

Followers of Emmanuel Rouët138 followers
location of Emmanuel RouëtRotterdam, South Holland, Netherlands

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  • Timeline

  • About me

    Technical Application Specialist

  • Education

    • University of Kent

      -
      Bachelor of Science Chemistry

  • Experience

    • Novell

      Jan 1997 - Jan 1999
      Front-line support engineer

      Methodical, deductive reasoningEfficient use of all available information sourcesGather diagnostic information to conduct root cause analysis and suggest solutions to European customers NetWare OS SNA gateway NetWare For SAA

    • Novell

      Jan 2000 - Jan 2005
      Back-line support engineer

      Core dump analysis from knowledge of x86 assembly & C code .Provide high level technical support to both external customers as escalations from the front line and from global internal field engineers. Write technical information documents for publication into a public knowledge-base. Collaborate with developers.NetWare OS and Novell Cluster Services

    • SUSE

      Jan 2005 - Jan 2009
      Web Services back-line support

      Issues escalated from worldwide customersTest tentative fixes prior to implementation at customersMentor and train colleaguesLAN trace analysisSupport of web applications, Tomcat, Apache, php and MySQL

    • NetIQ

      Jan 2010 - Jan 2013
      Technical Support Engineer

      Debugging custom scripts and 802.1X authentication FreeRadius and LDAP

    • Micro Focus

      Jan 2014 - Jan 2015
      Back-line support engineer

      LAN trace analysis (WireShark, tcpdump)Analysis of file system, Registry and process/thread activity Take over ownership of issues escalated by front-line colleaguesCommunication with customers, identifying implications of issues to their business Prioritizing bug reports and enhancement requestsWorking with Engineering and Product ManagementWrite knowledge-base articlesMentor to front-line colleaguesLiaising with managementNCP Client for WindowsVMDP paravirtualization driver for Windows on Xen and KVM Show less

    • Agfa

      Nov 2015 - Aug 2017
      Support Specialist

      Technical support and remote management of database-driven applications:-picture archiving and communication systems (PACS),-vendor neutral medical imaging storage (VNA),-DICOM/HL7 connectivity middleware.

    • Three Ships Enterprises

      Sept 2017 - Aug 2023
      Support Engineer

      Technical and application support of Learning Management Systems.

    • Franciscus Gasthuis & Vlietland

      Aug 2023 - now
      Technical Application Administrator

      Technical administration of HL7 integration engines.

  • Licenses & Certifications

    • CNE, LPI, CLE