Prakash Rajan

Experience

• 

  Dnata

  Dec 1997 - now

  • Analyzed non-conformities in operational processes, identifying areas where procedures and human errors contributed to inefficiencies.• Developed and revised operational procedures to address shortfalls, ensuring compliance with internal and external standards.• Maintained comprehensive records of operational staff, using the Q-pulse system to track staff performance and generate reports for management review.• Generated and presented reports to senior management, identifying trends in operational failures and making recommendations for improvement.• Coordinated with various departments to ensure effective implementation of new work instructions, tracking acknowledgment and compliance from staff.• Managed customer feedback, including complaints and compliments, conducting root cause analysis and initiating corrective actions to enhance service quality.• Led internal and external audits, ensuring compliance with audit requirements and ISO/OHSAS certification standards.• Monitored service levels across different areas, comparing current performance to historical data, and educated departments on targets and efficiency improvement strategies.• Nominated and coordinated training sessions for operational staff, ensuring the development of necessary skills to meet job expectations.• Consolidated and analyzed operational shift reports and discrepancies, presenting findings to senior management to drive improvements in service delivery.ACHIEVEMENTS:• Played a pivotal role in the development and implementation of a corrective action plan based on audit results, improving operational efficiency and compliance by 15%.• Led a project to optimize staffing allocation, reducing overtime costs while increasing operational throughput by 10%. Show less • Supervised daily cargo operations at FG5, FLC, and DWC, ensuring effective space utilization, prioritization, and timely loading of cargo.• Coordinated with load control teams to send estimates and final load details, making critical decisions regarding offloading cargo when necessary to optimize payload and space.• Managed the workforce by delegating tasks to senior cargo assistants, ensuring that operational deadlines and performance standards were met.• Coordinated with CAPCON and other relevant departments to ensure the timely and safe delivery of cargo.• Ensured that staff adhered to operational procedures, maintaining high levels of productivity while minimizing errors in cargo handling.• Monitored compliance with safety protocols and regulations, ensuring that all processes were conducted according to industry standards.• Oversaw the shift handover process, ensuring that operational updates were effectively communicated and necessary resources were in place for the next shift.ACHIEVEMENTS:• Led a team initiative to streamline cargo handling procedures, reducing turnaround times by 20% and improving overall customer satisfaction.• Coordinated the implementation of a new system for real-time cargo tracking, improving tracking accuracy and reducing cargo loss by 25%. Show less • Coordinated with ramp services to manage inbound and outbound cargo, ensuring the appropriate equipment was available for handling.• Maintained accurate records in the DACS+ system, ensuring all data was up to date for reporting and operational purposes.• Assisted in the preparation and handling of special cargo, ensuring that all necessary paperwork and requirements were fulfilled.• Monitored cargo flow to ensure that all shipments were processed on time, and handled any discrepancies promptly.• Provided operational support for senior staff, assisting with workload management and ensuring operational efficiency during peak periods.ACHIEVEMENTS:• Played a key role in streamlining the cargo acceptance process, reducing processing time by 15% and improving overall productivity. Show less

  • Acting Conformance Officer

    Jun 2013 - now

  • Service Delivery Supervisor

    Jun 2006 - May 2013

  • Senior Cargo Assistant

    Apr 2003 - May 2006

  • Cargo Assistant

    Dec 1997 - Mar 2003