Emerson Putnam

Experience

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  Apple Mountain Resort

  Mar 2008 - Aug 2016

  - Oversee every aspect of food and beverage operations between the restaurant and conference center - Control food costs and save the company money by placing food orders based on day to day needs rather than weekly orders- Monitor and control labor costs of front of the house and back of the house staff to keep them at or below company standards- Execute new strategies such as kitchen charts, prep lists, and menu item photos to keep consistency throughout different lunch and dinner line cooks- Increased revenue within the restaurant by implementing a new menu and changing hours of operation- Designed new tax saving program consisting of donating leftover food to organizations such as Hidden Harvest Show less

  • Food and Beverage Director

    Jan 2016 - Aug 2016

  • Food and Beverage Manager

    Mar 2008 - Jan 2016
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  Catawba Island Club

  May 2015 - Aug 2015

  Customer Service Supervisor Intern

  - Assist General Manager doing operational tasks around The Club- Set up multiple outdoor bar areas when needed- Lead daily and weekly patio staff meetings- Assist service staff to ensure smooth and efficient bar and dining service- Perform opening and closing duties for the dining room and patio areas- Ensure all members leave The Club with no complaints

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  Residence Inn by Marriott

  Aug 2016 - May 2017

  General Manager

  - Direct all day-to-day functions of the property including Maintenance, Housekeeping and Front Desk- Motivate all departments to reach organization wide goals- Formulate ways to increase our Guest Satisfaction Survey scores between departments to comply with company standards- Manage and order all menus for daily breakfast and RI Mixes- Work directly with our sister properties SpringHill Suites and TownPlace Suites to learn their brand standards and functions- Collaborate with our corporate sales team to collectively increase revenues through group sales, packaging and special rates- Ensure high standards are maintained throughout all departments for best possible guest experience Show less

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  Buddy's Pizza

  Jul 2017 - Sept 2024

  • General Manager

    Sept 2022 - Sept 2024

  • Assistant General Manager

    Jan 2020 - Nov 2022

  • Restaurant Manager

    Jul 2017 - Jan 2020