Christopher Walker

Experience

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  Topps Tiles Plc

  Jul 2011 - Oct 2012

  IT Field Hardware Engineer

  Working as an IT Field Hardware Engineer, I was responsible for supporting 400+ users on a thirdline level covering the entire UK with me and my colleague , Consiting of fixing broken PC's and servers, Network cabling and repair, Supporting Users on the Service desk at all levels and fixing issues and problems within the Head Office.I would also Build new PC's and Servers for stores using PC / Server images, adding software configurating Routers and placing on a Soak desk.Planning and visiting new sites and setting up new IT Equipment and cabling. Show less

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  Arriva

  Jul 2012 - Mar 2013

  IT Business Systems

  Working in a IT Service desk Environment I am responsible for incoming calls in which I log on the Support Works Helpdesk program.I also fix and repair logged calls on a first line and second line bases.I provide training for users on Windows 7 and Office 2010 in which I planned and printed documentation for it.Server Tape Backups onto LTO Tape Drives.

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  Derbyshire Constabulary

  Mar 2013 - Sept 2013

  IT Operations and Support Analyst

  Working in the Police force Head Quarters I was responsible for completing and setting up user accounts and email via Active Directory.Windows Administration, Setting up Access ect,Installation of applications via Run Advertised Programs and Network Drive Storage Increases.

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  Eaton

  Sept 2013 - Feb 2014

  User Support Analyst

  I am Presently Working for Eaton as a User Support Analyst, in this position I am in charge of ordering IT Procurement and distribution,Project work - involving IT Migration.Access right to SAPNetworking and Patching.PC Laptop Builds.And solely supporting users on a first, Second Line third line level for 200 users

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  ATS Applied Tech Systems

  Mar 2014 - May 2016

  Project Application Engineer

  I am Responsible for Designing, Reviewing and Installing Projects around Rolls-Royce Plants All over the UK.The Technologies We used were:>Dell Servers builds>HP Laptops>Apple Mobile device support>DCIB Support>Mori-Seiki Software Support>MES Software>Dell PC Builds and ImplementationProject Planning and Implementation across the UK in Rolls-Royce Sites from Small Projects to Million Pound Projects.>Successful Deployment of Trent 900 Line of MES Software Controlled applications and deployment for a Project I deployed with Feedback from RR>Successful Deployment of SEIKI Systems PC Project at the Ansty Site with Excellent Feedback Show less

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  Parker Plant Limited

  Jul 2016 - May 2017

  IT Support Technician

  I was part of the IT Support department and was responsible for 100 users in our Leicester Office and 50 Users in our Overseas Office in OKC (Oklahoma City) U.S.AThe Technologies we used are:>HP Blade Server>Windows Server 2020>Office 365 (full cloud Integration)> HP Server>HP Laptops>Samsung Mobiles and Apple Mobile devices>Raspberry Pi Support - Fire Point Login Creations>Second Line Support for all Users>Project Planning and Implementation>ERP - Epicor Support and Guidance Show less

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  Howmet Aerospace

  Jun 2017 - Oct 2020

  Systems Administrator / Site Infrastructure Engineer

  IT Support for AFSR for LNL (Leicester) and LNR (Redditch) based in Wigston Leicester, I support 200 users across two sites. I manage Leicester directly and support Redditch on a 75% bases. I am involved in 3rd line support, many projects and site moves too. The Technologies we used were:>Cisco Switches and VPN >Dell Servers>HP Servers>Raspberry Pi Support - Display Screen>Lenovo Desktops and Laptops>Mobile Support - Apple and Samsung>Second line Support and Guidance to our Overseas 1st line Team Show less

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  Daly Systems Limited

  Oct 2020 - Jan 2021

  Telecoms and Network Engineer

  Daly's is a Telecoms and IT MSP, whilst working for them I was supporting Customers over the phone and with Site Visits for Break Fixes.Supported the Team on a Senior Level with Support issuesTechnologies we used were: >Windows Server 2019>Solar Winds Remote software>Draytek Router Configuration>HP Switches>Dell Laptop support>Raspberry Pi SupportI also was involved in Project Planning and Site Surveys.

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  RBC Group

  Apr 2021 - Jul 2022

  IT Systems Support Lead

  >Supporting 100+ people across Melton Mowbray and Milton Keynes with all levels of IT support on a Third Line support Environment.> Trained and Learnt on Alison and Open Learn (Open University) for Project Management, IT and Management Qualifications gaining 20+ Certificates in less than a Year.>Infrastructure Support> Using Office 365 Applications (Cloud) for Supporting Users> Supporting an In-house ERP System for Our Users> Cisco Meraki WAP and Switches with configuration of VPN Setup and Port Configuration> Panasonic Toughpad Builds> ESET Antivirus Administration>Apple Product Support / Mobiles, Laptops.>Dell Laptop and Tablet Support>Project Planning and Implementation for small Projects within the IT Department using my own Project Plan, discussions with Share Holders and 4 Box updates>Leading IT as an Infrastructure Engineer as a Single Point of Contact on a Third line Level Supporting my Internal 3 person IT team and all Users. Show less

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  Rushcliffe Borough Council

  Jul 2022 - now

  IT Project Manager

  Project Manager for ICT Digital and Infrastructure Projects across Rushcliffe Borough Councilresponsible for managing 30+ Projects in Digital and Infrastructure departments, and across the business, using Prince 2 Methodology, Governance and Due Delligence to achieve successful project delivery with limited impact on timelines and scope creep.created new Project Management Proceedures before moving to Monday.com