Andrew Hood

Experience

• 

  Geosystems Engineering, Inc.

  Aug 2016 - Aug 2018

  Assistant Civil Engineer

  - Assisted owner in administrative and courier duties.-Managed comprehensive project to convert to paperless work environment to drive efficiencies and storage cost savings.

• 

  Chick-fil-A-Franchise

  May 2019 - Apr 2020

  Team Lead Manager

  -Lead shifts and oversaw daily operations of busy retail establishment while maintaining Chick-fil-A quality and customer service standards.-Supervised opening and closing operations to ensure safety and security of establishment. -Supervised team of 20 to meet productivity and customer service targets.

• 

  Citrin

  Mar 2020 - Nov 2021

  - Lead launch team to introduce Citrin to new markets across major cities in the United States.-Train new team members in safety protocols, company policies and procedures and customer satisfaction expectations.-Establish successful client relationships at new business groups and locations through clear communication and collaborative engagement.-Represent the company brand by demonstrating company values and setting high personal and team expectations. -Assisting within seven automotive dealership accounts across the greater Atlanta area to ensure our team's success and guest satisfaction.-Responsible for running shifts, scheduling, and timesheet review for any given location.-Working together with our Account Managers, Operations Manager, and Clients to improve daily functionality. -Supervising daily operations and teams ensuring high quality hospitality at dealership.

  • Customer Success Manager

    Mar 2021 - Nov 2021

  • Market Support Lead

    Jan 2021 - Mar 2021

  • Shift Lead

    Mar 2020 - Dec 2020
• 

  Mercedes-Benz USA

  May 2022 - now

  -Led strategic planning and execution of facility management initiatives, ensuring alignment with corporate objectives.-Advised senior leadership on capital investments and operational efficiency, optimizing facility costs. -Managed cross-functional teams to deliver capital projects, ensuring on-time and within-budget execution.-Developed and tracked KPIs to monitor performance and improve cost-saving initiatives. -Conducted financial forecasting and variance analysis to support budget management and ensure financial accuracy. Show less -Management of CAM (Corporate Asset Management) contracts.-Analyze and forecast costs for capital projects and department overhead expenses.-Maintain transparent budgetary reports and present to manager/colleagues as needed.-Responsible for handling all department invoices and PR creations.-Maintain timely payments of bills to eliminate operational risks.-Build relationships with stakeholders to understand and work to establish operational risks.-Work with suppliers and project management to complete various capital and operational improvement projects. Show less

  • Advisor, Corporate Facilities Management & Planning

    Jun 2023 - now

  • Corporate Facilities Coordinator

    Aug 2022 - Jun 2023

  • Corporate Asset Management Intern

    May 2022 - Aug 2022