
Zeenat K.

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About me
Allstate India - ENT Business Process Consultant -Auto Insurance-AIDA L 1 certified
Education

Pune university
2014 - 2015
University of Pune
2013 - 2016Masters in English literature ENGLISH LANGUAGE AND LITERATURE/LETTERS A
Experience

Tata Consultancy Services
Mar 2016 - May 2021Case Manager
Apr 2016 - May 2021Sr. Case Manager
Apr 2016 - May 2021Case Manager
Mar 2016 - May 2019

Allstate
Sept 2019 - nowknowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit.Ability to assist leadership in achieving business unit objectives Applies highly advanced knowledge of training facilitation and coaching skills Ability to investigate, evaluate and settle highly complex claims... Show less
ENT business process consultant
Jan 2019 - nowSenior Analyst
Sept 2019 - Jan 2023
Licenses & Certifications
- View certificate

Creating a Positive Customer Experience
LinkedInJul 2021 - View certificate

Delivering Bad News to a Customer
LinkedInJul 2021 - View certificate

Using Questions to Foster Critical Thinking and Curiosity
LinkedInJul 2021 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJul 2021 - View certificate

Excel Essential Training (Office 365/Microsoft 365)
LinkedInAug 2021 - View certificate

Project Management Foundations: Communication
LinkedInJun 2022
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