Shariq Hyder

Experience

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  Bell

  Aug 2007 - Jun 2009

  Business Client Care

  Trained 2-6 agents on current and upcoming resources monthly▪ Coached agents on how to acquire and fish for revenue boost ▪ Established appropriate memos for team managers▪ Answered all customer requests, providing professional assistance for problems and issues regarding Bell Mobility accounts, billing and general disputes

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  GardaWorld

  Feb 2010 - Aug 2020

  Screening Point Manager - CATSA

  • Monitor quality reports, productivity measurements and expense analyses• Implement rewarding, coaching, counseling and disciplining employees• Supervise performance of screening services to confirm consistency to the highest KPI standards• Handle high-profile issues, deliver accurate and rapid responses to external enquiries• Build and maintain trusting relationships with stakeholders• Conduct weekly audits on various function activities to assure high quality standards are achieved• Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Control costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.• Maintain professional, organize and safe environment for employees and patrons. Show less

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  BMO

  May 2015 - Oct 2018

  Customer Relationship Developer

  • Expand the customer base by upselling and cross-selling• Resolve customer complaints quickly and efficiently• Oversee the relationship with customers handled by team• Keep customers updated on the latest products in order to increase sales• Build and maintaining profitable relationships with key customers• Understand key customer individual needs and addressing these

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  West Wood Textiles Ltd.

  Mar 2016 - now

  Product Operations Manager

  • Collaborate with existing suppliers and/or new resources in developing and providing the most innovative textiles and products • Share findings to the appropriate persons including, Design / Merchandising, Production and Quality Assurance.• Ensure Bills of Materials, specifications, measurements and construction comments are accurate and maintained in ERP database. • Implement, maintain and execute consistently to required timelines to meet market rollout deadlines for all development cycle plans and provide detailed progress tracking reports for the same.• Actively participates in all fit sessions. • Review with Design and Sample Dept prototype samples to ensure garments meet design’s requirements• Partner with Designers, Design Assistants, Sample Room and Sourcing to procure critical design information related to the technical development requirements of a fabrication, style or product.• Communicate all style development to the appropriate departments keeping them abreast of progress and concerns. • Review factory prototypes, salesman samples and pre-production for accuracy, color match, quality and function. • Ensure pre-production stage hits every milestone, from fit approval, PP approval, to trim approval.• Create strong partnership with Merchandising/Design, Sourcing, Sample Dept, Production, Planning, Quality Assurance, and the liaison supplier offices to ensure a coordinated and efficient process. Show less

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  Air Canada

  Aug 2020 - Apr 2022

  Customer Success Manager - Cargo

  • Responsible for the supervision of all warehouse and airside operational activities, ensuring the safety and security of Cargo operations.• Generate reactive and proactive safety reports.• Accountable for conducting investigations on all safety related incidents or accidents.• Responsible for the day-to-day management of operations at the respective station. Work as per SMS and other applicable authorities including a close partnership with airport safety.• Ensure Safety, Security and Service standards are observed, monitored, and practiced consistently including the application of the Emergency Response and Environmental Plans, and regulatory compliance.• Responsible for the management of SMS, and for the implementation and monitoring of corrective actions addressing hazards and safety concerns for the area under their supervisions.• Conduct self-audits on regular basis. Where audit activities have revealed vulnerability, ensure proper identification of root cause and implementation of corrective measures to address root cause as well as means to verify effectiveness.• Allocate Cargo operations material, human & financial resources, and policies for Air Canada to ensure safety and security of operations.• Responsible for developing, implementing, and evaluating yearly Goals and Objectives relating to Cargo Operations.• Retain the ownership of safety for the station. Where audit activities have revealed vulnerabilities, ensure identification and addressing of root cause and implementation of corrective measures to address root cause.• Provide leadership and guidance, set clear expectations, hold accountable, Cargo employees on the performance of duties and terminal activities.• Develop strategies, plans and processes to support business unit financial, service and safety goals.• Facilitate, interact with internal and external customers pertaining to Cargo requirements / issues.• Responsible for, monitor and support, daily cargo operation. Show less

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  GTAA

  Jan 2023 - Jan 2024

  Manager

  • Effectively managed and responded to changing priorities and operational risks, organizing for and executing against changing needs, operational gaps and risks, and suggesting areas for improvement• Responsibly made high level decisions for day to day operations with long term goals in mind, ultimately developing strong relationships with stakeholders to drive operational excellence• Proactively delegated authority and resolves conflicts from customers and employees, ensuring employees understands their contribution to the strategic vision• Coached, managed, and provided meaningful guidance to 70+ employees with various backgrounds and levels• Established strong working relationships with directors and other senior executives, providing them with reports and presenting solutions to encourage growth and risk management Show less