Chae Young Yoo (Cathy Yoo)

Experience

• 

  Balmain

  Jan 2016 - Dec 2018

  Retail Sales Specialist

  • Conversing and making recommendations to customers;• Assisting customers by providing them with information on products;• Responding quickly and resourcefully to customers' requests or concerns;• Representing the store in a professional and positive manner; and• Carrying out re-merchandising and displaying

• 

  AirAsia

  Jan 2019 - Dec 2020

  Customer Service Executive (Customer Happiness Team)

  • Providing quality and timely customer service by responding directly to customers in both English and Korean;• Following AirAsia's processes, policies, and procedures in resolving customer inquiries or complaints;• Case management and follow-up with customers to ensure a positive relationship is maintained with each customer;• Extensive use of AirAsia's computer systems and customer service applications; and• Generation of sales (including up-selling) to achieve both my personal and my team's sales targets. Show less

• 

  WePM

  Jun 2021 - Jun 2022

  Assistant Project Manager

  • Assisted in the development and execution of marketing campaigns across multiple channels, including email marketing, social media, PPC advertising, and SEO, to reach target audiences.• Conducted market research to identify trends and opportunities for growth.• Created online marketing materials, including eDMs, newsletters, directory books, brochures, and presentations, to support advertisement efforts• Tracked and analyzed campaign performance to make data-driven decisions to optimize campaigns• Multitasking from three to four projects simultaneously and prioritizing tasks at a rapid paceenvironment• Performed translation Korean-English and English-Korean, to facilitate smooth communicationbetween internal, and external parties and customers;• Provided administrative support to clients by responding to requests and coordinatingany necessary actions with the project team;• Acted as the key liaison between event organizers and exhibitors, ensuring prompt, clear,and pleasant communication during events; and• Worked across all agency departments - including design, logistics, and marketing - to actiontasks and ensure successful implementation of all projectsExamples of projects which I supported include:2022 SPP Special Online Biz-matching | Seoul Business Agency Dec 2021 - Jun 20222022 K-Comics in Japan | KOCCA(Korea Creative Content Agency) Jan 2022 - May 20222021 Brand Licensing Expo Europe & China | Global Licensing Group Oct 2021 - Dec 2021Global Online Platform Promotion | KOCCA Jun 2021 - Dec 2021Hot & New Korean Production Companies Online Marketing | KOCCA Jun 2021 - Dec 20212021 APISC Security Training Course | Korea Internet Security Agency Jun 2021 - Oct 20212021 Korea Display Exhibition(IMID) | Korea Display Industry Association Jun 2021 - Aug 2021 Show less