Priya Moodlyar

Experience

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  Spicejet Limited

  Sept 2013 - May 2018

  Public Relations & Senior Service Co-ordinator

  • Develop relationships with internal and external stakeholders to ensure high level customer experience is achieved together for the brand • Managing complex customer issues like, arranging accommodation and rerouting or re-booking passengers whose flights have been cancelled or delayed • Addressing escalated passenger complaints regarding baggage, on-board experience and booking errors • Assisting immigration and customs staff in carrying out security checks and documentation, also loading and unloading of passenger bags & cargo from and on to the aircraft • Drafting reports and necessary documentation for the aircraft captain, on-board crew and air traffic control • Coordinating, managing roasters and assigning tasks for team members • Lead and support the ongoing training workshops and development activities for new staff with the HR as a senior member of the team • Grooming in charge for the Public Relations and the Customer Services team Show less

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  Auckland City Mission

  Oct 2018 - Feb 2019

  Community Volunteer

  • Active volunteer at the mission for the breakfast service to support the community and help Auckland’s vulnerable and marginalised residents • Receiving, handling and distributing supplies for people in need • Coordinating with other volunteers at times, also assigning tasks and duties

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  Michael Hill

  Mar 2019 - Oct 2020

  Sales Professional

  • Connect with customers by providing superior and personalised service while Identifying and pursuing potential customers • Co-ordinate and support store manager and work colleagues during various in-store promotions and VIP sale events • Complete required store administration and inventory management processes in line with approved company procedures • Prepare, submit and monitor monthly sales reports for the store • Processing credit checks and contracts with different financial organisations and agents • Answering customer queries through calls and emails • Educating customers with credit terms and other payment options (Qcard, Afterpay,Laybuy, Etc) • Liaising with our service specialists to ensure our customers are well looked after Show less

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  Heartland Bank LTD

  Oct 2020 - now

  • Team Leader

    Jan 2023 - now

  • Banking Consultant

    Oct 2020 - Dec 2022