Carina White

Experience

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  Pinnacle Property Management Services

  Apr 2007 - Jul 2010

  • Business Manager

    Apr 2008 - Jul 2010

  • Assistant Business Manager

    Aug 2007 - Apr 2008

  • Leasing Consultant

    Apr 2007 - Aug 2007
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  Alliance Residential Company

  Jul 2010 - Mar 2021

  • Effectively managed and directed the daily operations of Stanford West Apartments, a sizeable residential complex comprised of 628 units while maintaining an unwavering dedication to customer satisfaction and retention.• Leveraged financial analysis, budgeting expertise, and adept contract negotiations to drive optimal resource allocation and maximize customer success, ensuring the efficient utilization of resources in alignment with client goals and objectives.• Supervised and led a diverse team of 20 professionals spanning multiple departments, cultivating a dynamic and results-driven work culture focused on customer success.• Identified opportunities for improvement and created tailored strategies to enhance customer satisfaction.• Achieved 12 awards including the Super Star Customer Service Award and All-Star Sales Team Award, among many others. Show less

  • Community Manager

    Oct 2010 - Mar 2021

  • Interim Business Manager

    Jan 2013 - Dec 2014

  • Business Manager

    Jul 2010 - Oct 2010
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  Greystar

  Nov 2021 - now

  Sr. Community Manager

  • Orchestrate property management operations of Civic Square and Cecelia Court (totaling 330 residential units), with a strong focus on client success, growth, and retention to exceed financial and operational targets.• Leverage outstanding interpersonal skills to establish and nurture trustworthy customer relationships, ensuring frequent engagement and prompt resolution of concerns as a part of the customer success strategy.• Conduct routine on-site property inspections as part of the proactive customer success approach, facilitating collaboration with the maintenance team to ensure tenant satisfaction and retention.• Serve as the primary contact for property owners, efficiently handling inquiries, delivering performance updates, and cultivating robust partnerships that contribute to their ongoing satisfaction and success.• Forge strong collaborations with the marketing team to develop and execute targeted strategies, focusing on customer success by optimizing tenant attraction and retention through strategic advertising and innovative programs.• Compile and deliver comprehensive reports to senior management, providing insightful analysis of property performance, occupancy rates, financial metrics, and customer satisfaction on a regular basis. Show less