
Timeline
About me
Technical Solution Specialist, Looker at Google | Ex- HSBC | Looker SME | Customer Empathy
Education

Maharaja agarsen insititute of technology
2015 - 2019Bachelor's degree information technologyActivities and Societies: Senior Co-coordinator at Placement Cell, Student Head at Computer Society of India (CSI) - MAIT Chapter, Marketing Team Head at TEDx - MAIT, Core Team Member of Leaders For Tomorrow (LFT), Co-ordinator at ALUMINI CELL, Volunteer at TECHSURGE & MRIDANG (College Fest), Volunteered in Blood Donation Camp

Maharishi vidya mandir senior secondary school
2002 - 2013High schoo cgpa 10Activities and Societies: House Caption in my Senior year and also won the house cup that year; Cultural Secretary in my Senior year; Member of Student Council; Awarded best Student of the year in 2013; Outstanding Performer of the year in 2012; Event Organizer and Anchor in farewell,2012;

Asn senior secondary school - india
2013 - 2015Inter school mathematics 94%Activities and Societies: Awarded scholarship for scoring 10 CGPA in 10th standard.
Experience

Delhi metro rail corporation ltd
Jun 2017 - Jul 2017Summer internRadio communication and automatic train supervision

Hsbc
Jul 2019 - Sept 2021Software engineer (data analyst)SHERWOOD and QLIK Data Transfer Automation:• Manipulated, transferred, and managed data in SAS.• Responsible for leading three different markets (US, Canada, MENA). Tasks include Job Monitoring, Data Analysis, Scripts development, and troubleshooting.• Shared responsibility for BAU jobs in development and deployment in a Production environment. • Impact Analysis and Performance Analysis, debugging of SAS Codes that are Submitted by different users. • Worked on UNIX to generate monthly data for the business team.• Occasional development activities including designing automation scripts and jobs. Automated several codes to reduce manual intervention and efforts.• Implement and Deploy different kinds of ETL/Reports that are developed by the Build (Development) Team and analyze if any issue comes in.• Schedule, monitor, edit, and debug automated process on BMC Control-M.Other Activities performed:• Providing tool support for 1000+ Alteryx Designer users. • Managing tasks in JIRA and Documentation in confluence. • Responsible for automating the process of data transfer from Teambook to Confluence. Show less

Google
Feb 2023 - nowIn my role as a Technical Solution Specialist at Looker, a leading data visualisation tool, I have consistently delivered outstanding solutions to clients, driving their data-driven decision-making capabilities and revolutionising their business insights. With a focus on customer empathy and a knack for debugging and resolving complex cases, I ensure that customers extract the maximum value from Looker's platform.Summary of my day-to-day work would be:- Helping customers get better value from their data stores through Looker's Data analysis and visualisations tools.- Troubleshooting Looker web stack, and providing bug management support.- Collaborating and communicating across a global team (Account Execs, DevOps, Product engineers, PMs, EMs, Dev Advocates and more) and with external partners.- Working autonomously and prioritising work with minimal input.- Looker supported SQL dialects, e.g. BigQuery, Redshift, Snowflake.- LookML syntax and modelling best practices.- Version Control and Git providers.- Mentorship for analysts during their ramping stages, focusing on career development, technical training and quality. Show less Worked as a Program Manager in Google Cloud Learning for the APAC region. Our mission was to provide college students with cutting-edge learning materials on Cloud Technology, empowering them to become future-ready and highly skilled for diverse cloud roles.Summary of role and responsibilities in this project would be:- Was in the organizing team of Google's first ever Career fair in Bangalore, India.- Invited 16 Google Cloud partners and 100+ students to the event.- Facilitating successful employment of more than 15 students with six partner organizations.- Created Centric impact in terms of partner and customers with strong sponsors like CCE and sales leadership team.- Interviewed and guided many colleges students to become student's mentor in their campus and represent Google Cloud. Show less
Product Manager: 20% Role
Oct 2023 - nowTechnical Solution Specialist, Looker
Sept 2021 - nowProgram Manager: 20% Role
Feb 2023 - May 2023
Licenses & Certifications
- View certificate

Sas programming 1: essentials
SasMay 2020 - View certificate

Cloud digital leader
Google cloudDec 2022 - View certificate

Alteryx designer core exam
AlteryxMar 2020 - View certificate

Sas certified associate: programming fundamentals using sas 9.4
SasDec 2020 - View certificate

Associate cloud engineer
Google cloudDec 2023
Honors & Awards
- Awarded to Arpna JoshiPat on the back HSBC Dec 2019
Volunteer Experience
Core team member
Issued by Women Who Code Delhi on Nov 2017
Associated with Arpna JoshiVolunteer
Issued by CSR-HSBC on Jul 2019
Associated with Arpna JoshiTeam Lead
Issued by CRY - Child Rights and You on Mar 2017
Associated with Arpna JoshiStudent Head
Issued by Computer Society of India- MAIT on Aug 2018
Associated with Arpna JoshiMarketing Head
Issued by TEDx- MAIT on Jul 2017
Associated with Arpna JoshiTeam Lead
Issued by Leaders For Tomorrow on Aug 2016
Associated with Arpna JoshiVolunteer
Issued by Leaders For Tomorrow on Aug 2015
Associated with Arpna Joshi
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