Experience

• 

  Shoppers drug mart

  Mar 2016 - Sept 2018

  Merchandiser

  • Trained 5 new merchandisers on store policies, business operations and day-to-day responsibilities • Resolved over 20 customer complaints on a weekly basis, and consistently met store performance standards in accuracy and volume• Reduced product damages by 30% by carefully labelling fragile products such as glass products and pharmaceuticals to avoid loss

• 

  Ted rogers school of management at ryerson university

  Jan 2020 - Aug 2020

  It project coordinator

  Lead a team of consultants to create an enterprise solution for a barbershop owner. • Transformed manual scheduling process to an automated system which drastically reduced costs from $3900 to $135 per month (replacing receptionist with automated appointment system)• Increased barbershop’s client base by 30 new clients per month with newly integrated appointment scheduling system• Conducted scrum meetings through Zoom and Google Hangouts to delegate tasks, resulting in cutting down work completion time by 40%. • Created implementation plans and training procedures to ensure the barbershop owner would experience difficulties. Show less

• 

  Chubb

  Feb 2022 - now

  • Business Analyst

    Apr 2025 - now

  • Junior Support Business Analyst

    Jun 2023 - Apr 2025

  • IT Support Coordinator

    Feb 2022 - Jun 2023