Experience

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  Xl world

  Aug 2009 - Aug 2010

  Customer care associate with italian

  - assisting customers with inquiries related to a company’s products and services- resolving phone and email inquiries, in the shortest possible timeline, while maintaining high customer satisfaction- providing outstanding customer service, and updating system information as required, during the conversation

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  Gfk

  Sept 2010 - Dec 2010

  Call center representative with italian

  - providing high quality outsourcing service to GfK's business units from Romania, or the European operations- specialized in market research over the phone, collecting data on customer demographics, preferences, needs, and buying habits, to identify potential market and factors affecting product demand- explaining survey objectives and and procedures to interviewees

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  Youdial homeshore

  Dec 2010 - Jul 2015

  Team leader, it support with italian

  Youdial is an innovative outsourcing and call center services provider: outbound, inbound, back office, staff personnel. It is specialized in home-based agent services and hosted call center services for the European market. Industry leader at the time, it was the first homeshoring services company in Romania.- supervising the operators' activity, on and off the call, while acting as first level escalation contact- monitoring call and providing actionable feedback- managing team performance; create and implement improvement plans whenever necessary- daily reporting on urgent cases, technical problems, workforce management- monitoring key performance indicators for each team member, and taking preliminary actions on worsening trends Show less

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  La pipa

  Jan 2016 - Dec 2017

  Marketing lead

  La Pipa is a traditional wholesales bakery.- Responsible for end-to-end marketing activities

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  Andyad

  Jan 2019 - now

  Business owner
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  Seo cliniq

  Jan 2019 - now

  Business owner

  At SEO Cliniq we understand that as a business owner or manager you know that an online presence is vital. You know that there is an overwhelming amount of work involved in running a successful online campaign. We also understand here at SEO Cliniq that getting your website found and ranking well in Google is important to your business.***We specialize in helping businesses to achieve their online goals***SEO Cliniq offers a complete online marketing solution specifically designed to help your business achieve real results online. Show less

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  Franciza inter broker de asigurare

  Jan 2020 - now

  Business owner - andrei horciu

  Asigurări contactless, tool-uri gratuite si consultantă personlizată in luarea deciziilor importante pentru viitorul tău

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  Asigurari contactless

  Mar 2020 - now

  Business owner