Experience

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  Humana

  Dec 1997 - Jun 2007

  Executive assistant/administrative services coordinator/business analyst

  Executive Assistant •Provided support to the Market President, managing a budget of $6 million and overseeing a team of 65 people, contributing to the effective leadership and success of the organization•Directed special projects across departments, taking charge of critical tasks such as budget preparations, annual reviews and compensation assessments contributing to the overall success and cohesion of the organizationBusiness Analyst •Provided dedicated support to the Vice President/Chief Actuary and Senior Actuary by efficiently managing schedules, coordinating meetings, making travel arrangements, and handling various administrative duties to ensure seamless operations within the actuarial team•Effectively updated and maintained critical financial records, including monthly reserves, and End of the Year Rate Guarantees, enduring accuracy and compliance with financial reporting standardsExecutive Assistant •Supported the Market CEO, Market CFO, and VP of Network by efficiently managing schedules, coordinating meetings, making travel arrangements, and handling various administrative duties to facilitate seamless operations and executive effectiveness•Executed confidential administrative duties necessitating advanced knowledge of Humana's policies and procedures, showcasing a high level of trust, discretion, and adherence to organizational protocolsAssociate Information Management Analyst•Provided support to the Vice President/Chief Actuary and Senior Actuary•Updated and maintained critical financial records, including monthly reservesNational Accounts Administrative Assistant •Offered technical and administrative support for senior executives and regional offices by compiling membership data for incentive compensation and maintaining consultant database Group Medicare Administrative Assistant •Provided support to the Director and Account Coordinators by scheduling meetings, and handled other administrative duties Show less

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  Schwartz & associates

  Aug 2007 - Apr 2009

  Employee benefits support

  • Effectively managed a multi-million-dollar book of business for group health and ancillary products, demonstrating expertise in strategic planning, client relations, and financial oversight• Negotiated group and individual health and ancillary products, coverage offerings, and rates with insurance carriers • Produced compelling presentations and comprehensive enrollment materials to support account executives, facilitating effective communication and client engagement

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  Northwestern mutual

  Jan 2009 - Jan 2011

  Benefit analyst

  ● Surpassed annual revenue target by $1.5 million through successful negotiation for group health and ancillary products for new and renewal businesses● Maintained strong carrier relationships, reducing late Request for Proposal (RFP) rates by 80%● Secured 80 quotes per quarter by preparing detailed plan documents and rate exhibits● Amplified sales conversion rates by 32% and renewal rates by 45% by growing sales and renewals● Heightened customer engagement and retention rates by 20% by crafting compelling marketing presentations and enrollment materials Show less

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  21st century parks

  Nov 2011 - Jul 2018

  Office manager

  ● Managed front desk operations by welcoming daily visitors, promptly answering calls, and directing inquiries to appropriate personnel, heightening guest satisfaction by 90%● Provided executive-level administrative support by overseeing complex calendars and scheduling, augmenting overall productivity by 30%● Increased fundraising amount by 40% using membership cards, capital and annual letters and accurately entering data into the customer database● Minimized systems downtimes by 25% by decreasing IT issues through regular troubleshooting● Tracked, analyzed, and reported monthly park visitation data by creating spreadsheets and graphs, ensuring timely distribution of information to executive team● Served as a pivotal HR support, posting jobs across diverse web platforms, coordinating the interview process, and effectively managing onboarding and offboarding processes Show less

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  Main street realty / jones family office

  Jul 2018 - May 2024

  Office manager / property manager

  Office Manager:● Improved coordination by managing executive team schedules with efficiency● Coordinated meetings, events, and travel arrangements, driving organizational success● Prepared and maintained consent forms, ensuring 100% compliance with company policies● Oversaw office operations encompassing inventory management, maintenance, visitor reception, call handling, and inquiry direction, leading to highly organized work environment● Develop and maintain client-facing reports and presentations utilizing Excel, PowerPoint, and Word, guaranteeing accurate and timely delivery● Enhanced the company’s filing system, boosting office efficiency by 25% within one year ● Boost support for 21st Century Parks/The Parklands of Floyds Fork by preparing comprehensive agendas and presentations for quarterly Board of Directors meetingsProperty Manager:● Maximized President's time efficiency by overseeing personal property management, rental and guest usage, and handling delegated personal duties● Negotiated annual maintenance contracts with diverse vendors, reducing costs by 15% ● Achieved a customer satisfaction rate exceeding 95% consistently within 3 years by coordinating inspections and repair services for properties Show less

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  Bulkloads

  May 2024 - now

  Office manager

  ● Welcome and assist visitors and customers, creating a positive first impression of the organization.● Manage the ordering and inventory of office supplies, ensuring a well-stocked and organized workplace.● Review and approve employee expense reports, submitting them to accounting for timely payment while ensuring compliance with company policies and budget guidelines.● Serve as the primary point of contact for employee inquiries, concerns, and requests, fostering clear communication and effective support throughout the organization.● Provide comprehensive benefits administration support through Employee Navigator, effectively managing enrollment processes for new hires and terminating employees.● Report new hires to the Missouri Department of Social Services, ensuring compliance with state regulations.● Organize and schedule internal and external meetings, appointments, and events to facilitate seamless execution and coordination.● Coordinate travel arrangements and prepare detailed itineraries to ensure smooth and efficient travel experiences for employees.● Manage the end-to-end job posting process on major job boards, including LinkedIn and Indeed, and coordinate interviews with hiring managers to ensure a seamless selection process for prospective employees.● Perform miscellaneous duties as assigned, demonstrating flexibility and a proactive approach to team support. Show less