Experience

• 

  Oakland university

  Jan 2009 - now

  Special lecturer

  Teaching multiple courses including nursing clinicals in obstetrics, peri-operative nursing preceptorship, and community health.

• 

  Henry ford health system

  Feb 2009 - Apr 2017

  Provided on-going feedback to cross-functions teams and employees on departmental performance using key performance indicator measures and patient-oriented results. Collaborated with multi-disciplinary process improvement teams from across the healthcare system to manage and complete complex projects and design, implement and facilitate programs to educate staff on changes and updates to quality improvement efforts for the system. Investigated and responded to inquiries from insurance companies and regulatory bodies. Lead root-cause analysis (RCA) investigative teams to develop, implement, and monitor preventative solutions center on patient care. Analyzed risk and sentinel event trends for improvement opportunities and assist with the preparation of periodic status reports, coached other departments, functions, and healthcare staff on the root-cause analysis (RCA) and interviewing techniques to QRS I.

  • Quality Facilitator

    Nov 2014 - Apr 2017

  • Quality Assurance Manager

    Mar 2012 - Nov 2014

  • Risk Management Specialist

    Feb 2009 - Mar 2012
• 

  Oakland community college

  Jan 2018 - Jan 2019

  Adjunct professor

  Teaching nursing clinicals in obstetrics.

• 

  Henry ford health system

  Jan 2021 - now

  Quality facilitator

  Manage, lead, and coach staff to achieve key performance indicators of quality outcomes, thereby improving patient safety. Collaborate with multi-disciplinary process improvement teams from across the healthcare system to manage and complete complex projects and design, implement and facilitate programs to educate staff on changes and updates to quality improvement efforts for the system. This can include developing and implementing departmental policies and procedures to achieve overall quality improvement for patients, Analyzing data to identify patterns and trends of performance; address performance issues and implement improvement plans, and contribute to the development and executive of departmental budgets. Show less