Experience

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  F. grande law firm

  Jul 2011 - Dec 2012

  Junior associate in civil and commercial law

  • Assisted senior associates in cases pertaining to Civil and Commercial laws. • Reviewed documents of cases on behalf of the senior associates.• Assisted senior associates in the preparation of hearings of cases and disputes. • Prepared judicial and extrajudicial documents for trials and amicable disputes.

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  Interaction – citi bank

  Feb 2013 - Oct 2014

  Operations analyst

  • Investigate, reconcile and resolve payment issues according to agreed procedures.• Ensured adherence to all departmental standards and to anti money laundering procedures.• Responsible for all inbound phone calls and e-mails. • Liaised daily with different teams and banks all around the world. • SEPA specialist

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  Allianz partners

  Nov 2014 - Sept 2016

  Insurance advisor

  • Liaise with the Legal Department regarding data protection issues and threatened legal actions.• Responsible for all inbound phone calls and e-mails. • Answer customer queries, resolve issues and/or service related concerns.• Ensure client’s data protection at all time and keep data updated by reviewing related documents.• Escalate customer feedback, processing delay and errors appropriately.

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  Deutsche bank

  Sept 2016 - Dec 2020

  • Lead a Multicultural Team of People serving different E.U. Markets. • Preparing daily workloads for staff & coordinating the daily allocation of work.• Motivating the team to achieve high standards and KPI targets.• Drafting and review KOD and desks procedures.• Dealing with and resolving problems and issues which arise.• Mentoring and training up new staff.• Monitoring & reporting on standards & performance targets..• Arranging & chairing weekly team meetings, focusing on targets & achievements.• Implementing new initiatives.• Involved in the recruitment of new staff.• Praise team members and creates a positive working environment.• Ensuring administrative and IT records are entered and updated correctly.• Providing prompt and accurate information on individual performance.Worked on ad hoc project involving the migration of operational services from other offices to Ireland.Work included: Project Managing, training staff, writing procedure notes, checklists, leading service calls with offshore offices, maintaining accurate control and oversight over all migrated processes to ensure timely and accurate implementation of the service into Ireland office. Show less

  • Operations Lead - Associate

    Apr 2019 - Dec 2020

  • Senior Operations Analyst

    Jan 2018 - Apr 2019

  • Operations Analyst

    Sept 2016 - Dec 2017
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  Amtrust international

  Dec 2020 - Mar 2023

  Quality assurance lead

  • Lead a Multicultural Team of People serving different E.U. Markets.• Review and implement policies released from the European Insurance and Occupational Pensions Authority (EIOPA), especially related to EIOPA's Insurance Distribution Directive.• Develop and Implement a framework to review ad report on the sale of insurance on a Pan-European Basis.• Drafting and review KOD and desk procedures.• Create framework in order to review and report on the sale of insurance on a pan-European basis. • Develop conduct risk reporting and other compliance Management Information for provision to the relevant governance committees. • Use that framework to effectively monitor and report against agreed conduct and operational parameters set by the relevant Department. • Drive and support the remediation of operational/conduct incidents and potential breaches to ensure risk appetite is maintained and outcomes to customers are fair. • Provide assurance and reporting to the 2nd line of defence Risk & Compliance teams to facilitate effective conduct risk oversight and reporting of regulatory breaches in accordance with regulatory requirements.• To ensure that the regulators’ principles of customers’ interest is applied in those areas of the business within the jobholder’s responsibility. • Collaborate regularly with other Teams for aligned communication, procedures and approach for the distribution network and policies underwritten. Show less

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  Azimut life dac

  Apr 2023 - now

  Compliance officer

  • Working with Head of Compliance and Senior Management to facilitate a robust compliance culture.• Supporting in maintaining a constructive and professional relationship with the regulator, external auditors and other external parties, as well as with other functions within the Company and the Group.• Elaborating and overseeing the implementation of annual compliance plans.• Supporting compliance monitoring in accordance with the annual monitoring plans.• Supporting in the monitoring of any new legislation / regulation, analysing impacts and implementing any required action in response.• Writing policies / procedures, developing forms, keeping such procedures and forms up to date with new developments.• Drafting compliance reports.• Reviewing all internal compliance procedures on a regular basis.• On-site resource for regulatory queries.• Providing training and or arranging for training to employees as to policy, legislation and procedures.• Monitor Company’s activities and legal and compliance framework (e.g. contractual arrangements with outsourced service providers) in order to ensure no regulatory breaches occur and compliance with the relevant laws and regulations. Show less