Experience

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  Hl2

  Jul 2008 - Aug 2010

  Program manager

  • Proactively manage all aspects of the project: scope, risks, schedule, budget, quality, communication, team and client relationships on a daily basis. • Managed and deliver large projects on-time and on-budget and at expected quality.• Managed projects and teams to estimates. • Collaborated with account managers to build relationships with clients through solid execution, key project information, and day-to-day project contact. • Oversaw the development of all project deliverables and ensure they meet internal and client expectations prior to delivery. • Contributed to new business with new and existing accounts by working with account managers and new business cross-discipline teams to create winning proposals and RFP responses.• Prepared and maintained project documentation, such as project schedules, budget estimates, status reports, statements of work, and change orders.• Project system setup, ongoing project financial analysis, time and expense approval, internal and external weekly status reports, project resourcing, project extranets, and client invoicing approval.• Worked directly with the Director of Program Management to help set group and agency processes. Show less

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  Ascentium

  Aug 2010 - Jan 2011

  Project manager iii

  • Managed all aspects of the project: scope, risks, schedule, budget, quality, communication, team and client relationships on a daily basis. • Managed and delivered projects on time and on budget and at expected quality.• Oversaw the development of all project deliverables and ensure they meet internal and client expectations prior to delivery. • Prepared and maintained project documentation, such as project schedules, budget estimates, status reports, statements of work, and change orders.• Project system setup, ongoing project financial analysis, time and expense approval, internal and external weekly status reports, project resourcing, project extranets, and client invoicing approval. Show less

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  Identitymine

  Jan 2011 - Jan 2016

  Sr. project manager

  Sr. Project Manager for a software development company, managing projects for clients such as Microsoft, iHeartRadio, Rosetta Stone, Pizza Hut, TripAdvisor, and Ford Motor Company. • Led the release of the first-ever physical product to be sold via application on the Xbox One platform (Pizza Hut app)• Performed account and project management for five years on the iHeartRadio account, managing their suite of applications for Windows on mobile, tablet, desktop and Xbox platforms• Compiled requirements, project assumptions, risks, and dependencies• Produced, presented, and negotiated statements of work and related contract documents • Defined project scope, goals, and deliverables• Executed change control process as needed• Identified and mitigated risks• Oversaw quality assurance and submitted applications for certification• Directed client communications and stakeholder management Show less

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  Trupanion

  Apr 2016 - Jun 2023

  Sr. technical program manager

  Senior Technical Program Manager in the IT Department, managing partner integrations, external APIs, information security, infrastructure, and e-commerce. • Elicited requirements for high-priority business initiatives, consulting with key stakeholders to determine business objectives and key performance indicators (KPIs)• Documented business and technical requirements through user stories, workflows, and design specifications• Collaborated with Product Owner and stakeholders to build out program roadmaps and define work priorities • Developed project plans, timelines, and deliverables• Directed sprints, product releases, and final delivery of work • Controlled product backlogs and prioritization of work items• Worked with the development team to strategize technical solutions that meet business requirements• Communicated ongoing project status, including risk remediation and change management activities• Functioned as program manager, project manager, business analyst, product owner, and QA tester• Launched external APIs on Azure’s API Management platform, leading to a 182.5% increase in enrollments via API• Spearheaded the creation of the business continuity plan and revitalization of the security and compliance program to meet regulatory requirements and controls • Led the re-architecture and subsequent sustainment of the corporate website Show less

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  Randstad digital

  Jan 2024 - Mar 2024

  Delivery manager
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  Manscaped

  Mar 2024 - now

  Associate director, technical project management