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Roy Villalobos Torres

Roy Villalobos Torres

Account Supervisor

Followers of Roy Villalobos Torres506 followers
location of Roy Villalobos TorresCosta Rica

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  • Timeline

  • About me

    Financial Analyst at Thomson Reuters

  • Education

    • UCR

      -

  • Experience

    • JLL

      May 2006 - Mar 2011
      Account Supervisor

      Facilities call center supervisor, Sap access specialist , Account access specialist. Accomplishments:Earned “outstanding” ratings on annual reviews during 6 years. Recognized for high-quality work, organizational strengths and exceptional customer service delivery.Praised by supervising for excellent performance as call center manager (supervising the staff).and I achieved a company saving.I earn in 2 times the Jones Lang LaSalle Global leads award, reason why I had recognition globally by the company also I was promoted as key user for Americas.Newsletter creator and producer for Latin America, on charged to the team responsible for monthly issues reaching an audience in 11 countries and 300 employees. Through newsletter we shared relevant company information and employee goals and news. On charged for Business Contingency Plan and troubleshooter for facilities call center operations.Call center account supervisor leading all projects, operations and implementations. Also on charge for all call center staff development as a supervisor, trainer and team leader. Show less

    • Dialog Direct

      Jan 2011 - Jan 2013
      Account Supervisor

      Account implementations to Costa Rica, Operation manager, senior supervisor for all Latin America accounts (Brazil, Chile, Argentina), Brazil account senior supervisor.Accomplishments:Successfully migration of 3 accounts from Utah to Costa Rica (Brasil, Argentina, Chile)Development of Dialogue Marketing center in Costa RicaOn charge for recruiting, training and teams consolidation for each accountOperation Manager to Brazil account and supervisor for all the representatives Show less

    • Convergys

      May 2011 - Nov 2011
      Account Supervisor

      Customer service supervisor, Accomplishments:On charge for cable, internet and phones accounts, also sales and retention deparment. Supporting USA local markets for South Florida, Atlanta and Mid-South. Certify in ACSR, Contract, Grand Slam, E-start.

    • Sykes

      Oct 2013 - Jan 2015
      Intel Brasil Warranty Deparment

      Warranty Specialist for Brazil and Latin America Accounts

    • Thomson Reuters Costa Rica

      Jan 2015 - now

      Dispute Resolver - Credit & Collectrions Brazil Credit and collections analyst for Brazil.

      • Financial Analyst

        Sept 2021 - now

      • Order Processing - Carswell

        Feb 2017 - Jan 2025

      • Dispute Resolver - Credit & Collections Brazil

        Jun 2016 - Feb 2017

      • Collections Specialist

        Jan 2015 - Jun 2016

  • Licenses & Certifications