Ahmed Goueli

Experience

• 

  Vodafone spain

  Jun 2012 - May 2013

  International Account Advisor

  Own and manage the client relationship: resolving calls efficiently and effectively. Ensure service level agreements are met and maintained.Work as part of a team to ensure offering world-class Customer Service at all times.Be proactive in regards to the improvement of processes and procedures.Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service Show less

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  E-finance

  May 2013 - now

  The Business function - Product Development & Digital Innovation is part of a global, collaborative team that drives e-finance Company’s new product development for e- Payment various solutions. Key aspects of the role includes the digital enablement and financial inclusion approaches across all regions, supporting the development of new technology, coordinating with cross functional teams, and executing strategic projects and deliverables. Training the end users on the financial applications.Identify and review all course ware in accordance with training needsDevelop quality training, including learning and assessment strategies and assessment materials.Deploy new applications.Handling clients' relations and understanding clients’ needs.Setting up forms and questionnaires for clients subscriptions.Assisting clients in filling technical forms and questionnaires

  • Business Development Account Manager

    Jan 2020 - now

  • Trainaing Specialist

    May 2013 - Jan 2020