Loni Kasprzyk

Experience

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  Game X Change

  Apr 2015 - Dec 2018

  Assistant Manager

  - Oversaw and mentored a team of professionals, demonstrating exceptional leadership in delivering top-tier customer support.- Employed cutting-edge inventory management techniques to streamline stock levels and optimize resource allocation.- Played a pivotal role in achieving and surpassing sales targets, leveraging data-driven insights and strategic approaches.- Maintained rigorous adherence to store compliance standards, utilizing advanced technological tools to facilitate seamless auditing and reporting.- Fostered cross-functional synergy by actively engaging with upper management, aligning technological strategies with business objectives. Show less

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  Intuit

  Dec 2018 - May 2021

  Social Media Strategist

  -Leveraged analytics tools to measure campaign performance -Effectively responded to customer inquiries and feedback-Adapted to algorithm changes and platform updates

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  Van Ausdall & Farrar

  Aug 2021 - May 2022

  Technical Support Engineer

  -Contributed to team success as a collaborative Technical Support Engineer-Boosted customer satisfaction by resolving technical issues efficiently-Utilized detail-focused approach to maintain comprehensive records

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  Robert Half

  Sept 2022 - now

  Tier 2 Engineer

  -Spearheaded new employee onboarding and company refreshes at Robert Half-Expertly diagnosed and resolved complex technical issues-Authored and updated knowledge base articles and troubleshooting guidesPast/Current Assignments:-Pedcor-Homeland Security-Dormakaba