Herman Tan

Experience

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  Ministry of Sustainability and the Environment, Singapore

  Dec 1996 - Dec 1997

  Clerical Officer

  ● Managed all aspects of mail distribution, document organization, and filing system maintenance, ensuring efficient workflow and document accessibility.● Processed incoming and outgoing calls, providing prompt and helpful assistance to internal and external stakeholders.● Provided timely and accurate responses to general inquiries, proactively assisting colleagues and clients with administrative needs reducing document retrieval time by 20%.● Maintained accurate and up-to-date financial records, including accounts payable and receivable, bank reconciliations, and general ledger entries.● Assisted company accountant in monthly financial reports on time and within budget.Identified and resolved discrepancies in financial records, ensuring data integrity.● Provided prompt and professional responses to general inquiries from colleagues and clients via email, phone, and in-person.● Assisted with various administrative tasks, including scheduling meetings, booking meeting rooms, and preparing presentations.● Contributed to a positive and efficient work environment by maintaining a helpful and proactive attitude. Show less

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  Singapore Armed Forces (SAF)

  Jun 2001 - Dec 2003

  National Service (Armored Driver)

  ● Served 2 years and 9 months in the National Service as an Armored Operator, gaining valuable experience in team collaboration, adaptability, and problem-solving skills.● Successfully completed all cycles of reservist training, ensuring continued readiness and preparedness to serve.● Trained in the operation and maintenance of complex machinery, honing skills in technical problem-solving and attention to detail.● Obtained Class 3 driving license & armored vehicle

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  Delta Design

  Nov 2004 - Jan 2005

  Student Internship

  ● Upgraded pick & place machinery which increased production efficiency by 15% and reduced maintenance costs by 10%.● Completed comprehensive training provided by overseas Delta Design Engineers acquiring knowledge and skills in advanced techniques for equipment design, maintenance, and retrofitting.● Provided exceptional after-sales service with service engineer and exceeded customer satisfaction targets by 20%.

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  Shinryo Corporation

  Dec 2006 - May 2007

  Software Control Engineer

  ● Streamlined project progress by coordinating daily schedules with subcontractors, ensuring on-time completion of 100 over installation jobs.● Contributed to successful installations for prestigious clients like Singapore Flyer, KPE, MRT Circle Line, Changi Airport T3, T4 & Sentosa Resort World.● Partnered with a diverse team of engineers to implement I/O control communication systems for critical infrastructure like lighting, air-conditioning, and power supply across 5 huge projects, ensuring smooth operations.● Leveraged expertise in SCADA, LabView, and PLCs to monitor and manage traffic flow, identify accidents, diagnose electrical faults, and oversee surveillance systems in the operations room, contributing to reduced downtime, improved safety measures, and zero accidents.● Collaborated with procurement, engineering, and sales teams to achieve 87% reduction in direct material costs through value engineering and strategic sourcing, optimizing project budgets for 3 projects.● Achieved valid electrical license certification for handling high voltage equipment, ensuring safety and compliance in projects. Show less

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  Panasonic Asia Pacific

  May 2007 - May 2012

  R&D Project Team Lead

  ● Spearheaded customer service across Southeast Asia, driving a 20% increase in sales and achieving a 95% customer satisfaction score through personalized attention and proactive problem-solving.● Led a cross-functional team of 33+ engineers and technicians to successfully develop Panasonic's new machinery, delivering on time and budget. Provided regular progress reports to the Panasonic Japan Board of Directors, ensuring alignment with strategic goals.● Demonstrated expertise in VxWorks, C/C++, and STL, leveraging design patterns to create robust and efficient software solutions.● Optimized production processes, increasing machine uptime from 6 hours to 120 hours, resulting in estimated of $200k plus annual cost savings for the company.● Pinpointed and resolved critical memory leak causing machine crashes, preventing $1.7 million in production downtime and achieving over $2.3 million reduction in annual quality loss. ● Led the successful integration, testing, and release of the new controller system, ensuring smooth operation and user adoption. Conducted comprehensive training for 33 team members on system architecture, hardware interface, and VxWorks programming.● Diagnosed and resolved recurring GUI freeze issue, reducing machine downtime by 15% and leading to a 60% increase in customer satisfaction.● Developed and implemented a new logging system that facilitated efficient troubleshooting of complex, random customer issues, reducing resolution time by 5%.● Served as a bridge between the software team and China service stations, proactively addressing customer quality concerns and improving software stability, resulting in an 80% increase in team reputation score. ● Received the MAXA award and Panasonic President award for outstanding performance and dedication to excellence. ● Responsible for ASEAN region and immediate overseas on-site support.● Practiced 5S methods, Six Sigma and Obtained PMP certification as Project Team Lead. Show less

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  ST Engineering

  May 2012 - Aug 2013

  Ground Station Software Engineer

  ● Evaluated 10+ emerging methodologies for developing satellite software, implementing microservices architecture in satellite project resulting in a 20% boost in system responsiveness and 15% reduction in development time.● Developed and executed 200+ unit, interface, functional, and sub-system tests in Visual Studio 2013 for satellite project, achieving 95% code coverage and reducing critical bugs by 20% before deployment.● Successfully created Design Documents and User Manuals based on Requirements & Specifications using UML and Visual Paradigm, ensuring clear and concise communication leading to a 90% reduction in support tickets from non-technical users.● Led the analysis, design, implementation, and testing of ground station software for Mission, ensuring 99.95% uptime during a critical data transmission phase. Optimized data processing algorithms, resulting in a 10% increase in throughput and 20% reduction in processing time.● Successfully integrated ground station software with a legacy satellite system in Telos Project, overcoming compatibility issues through custom software development ensuring seamless operation and optimal performance.● Provided ongoing maintenance and support for SAF, resolving critical issues within 24 hours on average, achieving a 95% client satisfaction rate. Included real time logging, resolving a performance bottleneck and preventing potential mission delays. ● Developed and executed test programs (500+ automated test cases) for uplink and downlink communication in satellite project, identifying and resolving a critical synchronization issue, preventing data loss during a high-priority satellite maneuver. Show less

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  Land Transport Authority (LTA) Singapore

  Aug 2013 - Jul 2014

  Senior Software Engineer

  ● Implemented C++ unit testing frameworks for LTA software components across various RTOS platforms (POSIX-compliant), achieving over 95% code coverage and reducing post-release bug reports by 30%. ● Designed and executed white-box and black-box test suites for LTA software, identifying and resolving 50+ critical defects before user acceptance testing, ensuring smooth user experience and reducing end-user support tickets by 20%● Led the development of QNX 6.5 software for MRT Downtown Line 2 and 3 gates, contributing to on-time and budget delivery of a complex system serving millions of commuters daily. Implemented performance optimizations, resulting in a 15% reduction in gate processing time.● Successfully applied Scrum and Agile methodologies for LTA software projects, creating comprehensive test case documentation and designing reusable, object-oriented solutions. Reduced development time by 10% per project iteration.● Integrated software seamlessly across Windows, QNX, and VxWorks platforms for LTA systems, performing exhaustive functional and unit tests on each platform. Achieved 100% cross-platform compatibility and zero performance regressions. Show less

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  Centre for Environmental Sustainability (CfES)

  Jul 2014 - now

  IT Manager

  ● Integrated and deployed Siemens control system for radiant cooling project, VSD and micro-controllers (ARM, PIC) with industrial methods like PID control, resulting in 15% efficiency increase, 20% energy saving without usage of fan.● Developed monitoring software for Centre using Visual Studio 2022 & dot NET which tracks energy, water consumption, and deployed for client projects and Ngee Ann Control Room.● Partnered with researchers and scientists to develop energy-saving solutions for local SME, resulting in about up to 30% increased productivity for local SMEs.● Managed IT assets and software issues for over 42 staffs overseeing all technical and software integration to ensure zero support ticket issues raised.● Provided expert consultancy on energy and remote monitoring solutions, delivering high-quality projects that exceeded client expectations and improved business outcomes.● Delivered engaging guest lectures on SQA and software development fundamentals to 30 over adult learners transitioning careers, resulting to 100% pass rates and improved job placement rates.● Successfully implemented machine vision for the Centre using facial access (Staff & Students) and live CCTV monitoring and notification. Show less