Amy Hortert

Experience

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  Medi Home Health & Hospice

  Jan 2003 - Jan 2008

  Clinical Team Supervisor, Clinical Manager
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  Visiting Nurses Association

  Jan 2008 - Jan 2012

  Home Health Quality Clinician, District Manager
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  AMEDISYS HOSPICE CARE, LLC

  Jan 2012 - Jan 2014

  Clinical Manager

  Guided 14-member team in all facets of business and clinical operations for home health hospice care, excelling in compassionate end-of-life services. Offered innovative leadership and coaching for multidisciplinary team in integrated care functions; established advanced care expectations, increased staff proficiencies, and developed high-achieving teams that often-exceeded organization goals and effectively utilized resources. Offered data-driven recommendations in strategic planning and operational goal-setting.Selected Accomplishments:* Championed performance improvement initiatives, steering comprehensive workforce education and driving high-quality care.* Performed methodical coding assessments and monitored expenses, maximizing reimbursements. Show less

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  Butler Health System, Inc.

  Jan 2014 - Jan 2015

  Clinical Improvement Specialist

  Introduced and managed electronic clinical documentation and quality infrastructure allowing project advancement and maintenance of existing initiatives. Administered process improvement and oversaw data management. Recognized for continuously improving reliability and validity of clinical data to achieve outstanding performance on nationally standardized metrics.Selected Accomplishments:* Established fresh quality and reporting procedures, addressing patient needs and achieving value-based payer program compliance.* Built a reputation as quality metrics leader, serving as point person for all provider and staff education, training, and support to optimize workflow requirements. Show less

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  Butler Health System

  Jan 2015 - Jan 2017

  Manager of Clinical Informatics, Ambulatory Clinical Improvement

  Oversaw design, management, and workforce training of patient database systems with acute attention to all risk management and quality assurance functions for Ambulatory physician practices. Tasked with streamlining business operations and promoting improved safety. Planned, implemented, and managed all quality improvement projects from development and testing to integration and compliance. Created customized, individual practice reports and system-wide summaries to inform strategic business planning and foster tactical decision-making.Selected Accomplishments:* Introduced multiple technology transitions, creating electronic physician ordering, bedside medication verification, and electronic discharge process that boosted productivity, thoroughness, and patient experience.* Provided dynamic leadership, earning 4-STAR quality performance across 25 Ambulatory practices throughout career tenure.* Guided EMR expertise, building high-performing teams that exceeded productivity and patient safety goals. Show less

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  Butler Health System, Inc.

  Jan 2017 - Oct 2021

  Director of Emerging Payment Reform

  Direct all aspects of operational excellence and quality care, maximizing quality outcomes, reducing costs, mitigating risk, and streamlining workflow while overseeing multidisciplinary team of nurses and medical assistants. Advise on medical records coding and health information management, perform high-level monitoring and data analysis, and educate clinic staff to foster reimbursement, exceed quality metrics, and enhance operational efficiency.Selected Accomplishments:* Spearheaded tactical quality improvement processes, earning 4+ STARs for all payer programs and generating more than $15M in three years.* Streamlined EMR workflows, bolstering efficiency, increasing quality, and improving diagnosis code capture accuracy.* Designed and implemented Care Management Program, expanding access to coordinated care and education for patients with complex diseases processes. Show less

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  CONCORDIA COMMUNITY SUPPORT SERVICES

  Oct 2021 - Apr 2024

  Director of Care Transformation
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  GOOD SAMARITAN HOSPICE OF PITTSBURGH

  Apr 2024 - Sept 2024

  Compliance and Quality Supervisor at Good Samaritan Hospice
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  Interim HealthCare RMC

  Jun 2024 - now

  Performance Improvement Manager