Parthasarathy Mani

Experience

• 

  Airtel

  Mar 2008 - Dec 2010

  Network Engineer

  Build the circuits in transmission network and ensure there is no alarm or issue in circuit & handover it to testing team.

• 

  Tata Communications Transformation Services Limited (TCTS)

  Dec 2010 - May 2015

  Sr. Team Member

  Handle customer orders and deliver it within planned SLA.Update customer on progression of orders frequently.Handover the orders to customer without any error.

• 

  _VOIS

  May 2015 - now

  Manager (Order Workflow Manager)

  • Responsible for the tracking and delivery of all Global services within Asia, India, Middle East, Africa, US and ROW (Rest of World)• Manage E2E delivery of all Global Products and keep internal and external customers updated with order progress. Weekly customer reporting• Raising of official orders towards suppliers and ensuring that the created Purchase orders are correct• Organize, Co-ordinate and schedule customer activations with Field Engineer, DD/NCR and suppliers• Responsible to ensure on time delivery to the agreed delivery date. Escalate to the relevant 3rd party suppliers in the case of delay • Daily and weekly reporting updates within the relevant systems, ordering of the required circuits and equipment for the delivery of the services• Responsible to co-ordinate with 3rd party suppliers the installation of services and handover towards the customer and internal assure teams• Technical knowledge of the network and service provided is essential, activation of services with 3rd party engineers and dedicated engineers. Trouble shooting, router installations and circuit testing before handover to the customers• Make Sure all 98% of orders delivered on time• Handover process from Provide to Ops/Assure and Billing team Show less