Madonna Ugwu

Experience

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  We Care Hospital

  Apr 2013 - Sept 2013

  Student Intern

  • Partcipated in awareness campaign against drugs, in collaboration with a few medical practitioners, from Medical Women Association of Nigeria (MWAN) and National Agency for Food and Drug Administration and Control (NAFDAC).• Developed emergency management plans for recovery decision making and communications.• Distributed and created brochures and pamphlets, during a healthy lifestyle awareness, to promote fitness and good dietary habits.• Participated in a collaboration with Me Cure Healthcare, for a free optical diagnostic test for patients and Gbagada-Oshodi community members. Show less

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  Solive Oil

  Nov 2017 - May 2020

  Customer Service Sales Assistant

  These achievements highlight my ability to drive results and make impactful contributions in the realm of sales and market research.• Actively engaged with both internal and external B2B clients, fostering relationships and driving sales, while delivering tailored product recommendations aligned with customer preferences, resulting in improved customer satisfaction.• Spearheaded the successful launch of Bestie noodles in 2017, contributing to a remarkable 45% sales increase and attracting a growing customer base.• Consistently exceeded monthly sales quotas, demonstrating a track record of outstanding performance in both sales and client acquisition.• Conducted comprehensive market research, enabling accurate sales projections and budgeting for consumer goods production, including Solive vegetable oil and Bestie noodles. Show less

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  Sogo Emporium

  Feb 2021 - Jul 2022

  Assistant Cashier

  • Delivered top-notch service by efficiently processing cash, check, and debit card transactions, leading to a 99.5% accuracy rate in transaction calculations, reducing errors and enhancing customer satisfaction.• Demonstrated exceptional inventory management skills by successfully maintained optimal inventory levels, resulting in a 15% increase in sales due to improved product availability.• Collaborated seamlessly with colleagues, fostering a productive and harmonious work environment that streamlined task completion, resulting in efficient teamwork that led to a 20% reduction in task completion time, boosting overall store productivity. Show less

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  Side Hustle

  Feb 2023 - May 2023

  Customer Relationship Management Specialist

  • Consistently met and exceeded deadlines, delivering high-quality results, while managing a workload of 20-30 client/merchant tickets, addressing inquiries, and resolving concerns via email and phone.• Leveraged customer insights to drive product improvements, resulting in a 15% increase in customer satisfaction and a 10% boost in retention rates.• Demonstrated expertise in troubleshooting product issues reported by merchants, achieving a 95% resolution rate through efficient scenario replication and timely escalations.• Collaborated with departmental leaders to formulate and execute organizational goals, strategic plans, and objectives, contributing to a 15% growth in revenue and improved operational efficiency by 20%. Show less

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  TELUS International AI Data Solutions

  Feb 2023 - Jun 2023

  AI Community Surfer

  • Collaborated seamlessly with cross-functional teams, enhancing task completion efficiency by 25%, and achieved a 20% increase in productivity by continuously acquiring and applying new industry-specific skills.• Track and report on key customer success, with data.• Demonstrated a dedication to staying ahead of the curve by pursuing 15+ hours of ongoing education in industry trends.• Delivered rapid responses to customer inquiries, resulting in a 95% satisfaction rate and a 20% reduction in issue resolution time.• Thrived in a fast-paced environment, consistently delivering outstanding customer service to maintain a 98% customer satisfaction rating Show less

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  Scandium Systems Inc

  Oct 2023 - now

  Sales Development Representative

  -Identify potential customers and generating new business opportunities, based on ICP(Identity Customer Profile) for the company.-Contact and qualify potential customers via different communication channels(cold calling, emails, social media)-Managing leads through sales, pipeline by setting appointments, following up on leads, tracking progress towards meeting sales goals.-Collaborate with the sales team to develop strategies, for reaching sales targets.-Use customer relationship management (CRM) software, to manage leads and sale’s activities.-Stay up to date on market trends,competition and industry development.-Attend networking events and trade shows, to build relationships and generate leads.-Provide regular reports on sales, activities and results to management Show less