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Sultan Al Otaibi
617 followers
Riyadh, Saudi Arabia
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About me
Analyst Complaints Handling IA- CCHI at Al Rajhi Takaful | lFCE.
Education
Al-Imam Muhammad Ibn Saud Islamic University
-Bachelor of Economics
Experience
Al Rajhi Takaful
Jan 2018 - now• Leadinga team of 9 employees • processin 500+ tickets a day • makeing to commet to the agrees SLA on each step of the tickets • an escalation point to the team members• solving the system issues with the IT team
Analyst-Complaints Handling
Aug 2024 - nowActing Complaints Supervisor
Jan 2024 - Aug 2024Senior Compliants Officer
Jan 2022 - Aug 2024Complaints Officer sama- CCHI at Al Rajhi Takaful
Apr 2021 - Jan 2022Complaints Team Leader - CCHI
Jan 2018 - Apr 2021
Licenses & Certifications
Certified call center gent-Complaint handling skills
Benchmak portalAug 2022
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