Novy Dwi Shaphitri

Experience

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  Early childhood Centre

  Dec 2018 - Sept 2021

  Teacher Assistant

  My responsibilities as a teacher assistant consisted:- Supports the teacher in planning and presenting lessons- Working with small groups of students to enhance the learning process- Making sure classrooms are safe and tidy before classes start- Preparing Art & Craft - Set up necessary material for classes - Track student attendance and class schedules- Supervise students in field trips and school activities

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  FIFGROUP

  Jul 2021 - Dec 2021

  My responsibilities as a relationship management include building relationships with customers, understanding customer needs, resolving customer complaints based on service level agreements (SLA), and making a monthly report to present the development. My responsibilities as an intern as a customer relationship management administrator include:- Maintenance chatbot system- Update the chatbot system based on specific promotions.- Following up with prospective customers either by WA or phone- Making reports monthly about the progress of chatbots

  • Customer Relationship Management Administrator

    Oct 2021 - Dec 2021

  • Customer Relationship Management Administrator

    Jul 2021 - Sept 2021
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  PT E-Tirta Medical Centre

  Jan 2022 - now

  Client Relations Officer

  My responsibilities as a Client Relations Officer consist of:- Ensured long-term partnerships with clients- Addressed client concerns and complaints through effective problem-solving as well- Continuously building-term relationships with clients- Dedication to addressing and resolving client concerns- Scheduling meetings with clients to evaluate progression toward goals- Preparing presentations to educate both the company and clients regarding proposals, forecasts, conflicts, and future goals- Collaboration with various departments regarding product service and knowledge- Doing socialization regarding the company benefit that the member has based on the terms and conditions of the company- Preparing weekly, monthly, and annual reports regarding the history claim of the company- Handling client accounts and claims and also maintaining business documents, and continuously creating shareholder value Show less