Lubos Somik

Experience

• 

  Hewlett-Packard

  Jan 2011 - Oct 2015

  Application Specialist

  Responsibilities include 2nd level support for local applications at Volkswagen Slovakia account, especially restoring functionality to high amount of productive and non-productive application that are running in Windows and UNIX\Linux environments, maintaining and updating them. Core of my work contains proactive and reactive locating errors in applications and fixing or escalating issues to 3rd line, maintaining and updating application and implementing changes. Part of maintaining applications includes updating and altering SQL and DB2 databases. Responsible for creating monitoring scripts in order to increase quality of service. Work under pressure from Volkswagen production. Show less

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  Global Blue

  Oct 2015 - now

  Managing small team of 4 people.Providing 2nd and basic 3rd level application support.Responsible for team performance, resolving assigned incidents within selected SLA.Being responsible for overall service performance.Cooperating with external vendors and internal department (additional 3rdlevel support).Providing support and cooperating in projects and service releases (PCI compliance for DB, updating SQL server versions, adding new payment options).Participating and facilitating end to end testing as a part of releasedeployment.Providing procedures check lists and other documents for Service Center.Planning, documenting and performing changes.Responsible for automating scripts (powershell) to get rid of manual tasks.Maintaining SQL databases responsible for payment operations.Daily work contain of maintaining SQL databases, .NET services, maintaining testing environment.Identifying weak points in service and creating proactive monitoring to avoid repeating issues.Identifying and fixing issues in SQL stored procedures.Creating stored procedures to support requests for repeated reports. Show less • Resolving assigned incidents within SLA• Providing 2nd and basic 3rd level support for the assigned IT services• Initiating and driving problem management activities in order to permanently remove incident root causes• Cooperation with external vendors and internal department who act as additional 3rd level support• Provide support in projects and service releases• Participate and facilitate end to end testing as a part release deployment• Provide procedures, check lists and other documents for Service Center• Plan, document and perform changes and extensions for the applications managed• Responsible for team performance Show less

  • Service Manager, Payments

    Sept 2017 - now

  • Senior Engineer Back Office IT Operation

    Oct 2015 - Sept 2017