Noura Mostafa

Experience

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  Shereen Gallery (Gilding Furniture Decoration)

  Nov 2005 - Sept 2006

  Accountant

  Working as Accountant & Supervisor for the incoming data.• Received the customer checks and dealing with them.Supervise the company’s business for my boss "Supervise on a project for 2 years in Grand Hyatt Cairo Hotel".

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  Cotton club

  Jan 2007 - Dec 2007

  Executive Secretary

  • Coordinate between sales department & Finance to collect invoices from company clients.• Arranging meetings.• Taking meeting minutes.• Contact with any prospect client.

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  Teleperformance Egypt

  Dec 2007 - Nov 2010

  Customer Services Agent

  "Vodafone Egypt" - From April 2008-June 2008: “data collection ".- From October 2008-November 2008"data entry, hard copy ". - From November 2008- Present "Customer Service".• Provide high quality service in customer care field.• Improving my knowledge about handling complains, and the ways of solving it."Citi Bank" “data collection ".- “Telesales and Marketing for Citi bank credit cards ".• Provide high quality service to Citi Bank Credit Card customers.• Improving my knowledge about handling complains, and customer win-back / reactivation. Show less

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  EG Medical Systems

  Mar 2011 - Dec 2013

  Collection Coordinator

  Coordinate between sales department & Finance to collect invoices from company clients.• Provide the collection plan for all collectors per client, invoice & year quarter.• Arranging meetings.• Taking meeting minutes.• Contact with any prospect client.

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  Podium PR & Marketing

  Oct 2014 - Apr 2016

  Office Manager

  • Coordinate between departments.• Scheduling appointments.• Organize conferences & coordinate with all government ministries and agencies to get their sponsorships.• Provide pricing lists for podium.• Contact with our clients to reach their satisfaction.• Contact with printing houses & giveaways companies.• Contact with any prospect client.

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  Bottom line import

  May 2016 - Nov 2016

  Hr Generalist
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  Ragab sons

  Oct 2017 - Nov 2019

  Human Resource Generalist

  • Ensure meticulous execution of HR policies and procedures, promoting awareness among all employees.• Manage structural changes and employee placements, overseeing the job analysis process. Develop and implement recruitment plans in collaboration with departments.• Review applications, conduct interviews, and evaluate applicant skills. Make recommendations based on qualifications.• Handle all aspects of the employment lifecycle, from contracts and job descriptions to performance evaluations, resignations, and terminations.• Monitor attendance through the HR system, managing shifts and incorporating relevant variables.• Prepare reports related to salaries and payroll variables, covering absences, penalties, overtime, bonuses, salary increases, allowances, and gifts.• Oversee medical and social insurance for staff, addressing related issues.• Direct and oversee the periodic performance appraisal process, ensuring compliance with policies and procedures. Provide timely feedback to managers.• Ensure compliance with social insurance regulations and labor office requirements for branch employees.• Prepare and deliver periodic HR reports (daily, weekly, monthly) to the branch, offering an executive summary of HR activities to the HR Branches Section Head. Show less

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  Tivoli

  Dec 2019 - Feb 2023

  HR Supervisor

  • Execute day-to-day operations of the payroll department.• Prepare monthly payroll in adherence to approved policies, encompassing taxation and social insurance deductions.• Verify accurate payroll calculations and ensure timely transfers to employees' accounts.• Generate final settlements and clearance forms for departing employees.• Investigate and address employee queries from various departments.• Manage employee leave and vacation balances in accordance with labor laws.• Transmit payroll funds to the finance department for proper disbursement.• Process annual salary increases for all employees.• Oversee all aspects of medical insurance processes, both internal and external.• Actively participate in market and salary surveys.• Administer the organization's benefits programs.• Develop and review benefits policies and procedures. Show less

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  Alarabia for construction & utilities

  Nov 2022 - Mar 2023

  Human Resources Manager
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  Intelligent Field Marketing (IFM )

  Mar 2023 - now

  Head of Human Resources

  • Led end-to-end recruitment processes, optimizing efficiency, and attracting high-caliber candidates.• Proactively managed employee relations, resolving issues to maintain a positive work environment.• Developed and updated HR policies for legal compliance and alignment with organizational goals.• Ensure strict legal compliance across social insurance, and labor law, staying abreast of any changes or updates to ensure organizational compliance.• Oversee and maintain an accurate and up-to-date employee database, and ensure all career adjustments, promotions, transfers, and terminations are accurately recorded and tracked.• Manage compensation and benefits programs, ensuring competitiveness in the market.• Monitored key HR metrics and provided regular reports to assess the effectiveness of HR programs.• Assisted in assessing team training needs and coordinating skill-enhancing training programs, promoting continuous learning within the organization.• Contributed to the implementation of performance management systems to foster employee growth and engagement. Show less