Nicholas Carter, MS-STH

Experience

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  Aramark

  May 2010 - Feb 2012

  - Learned operations management for a multi-million dollar hotel including porter service, bell service, housekeeping and front office operations- Accommodated guests from all over the world to make them feel comfortable and welcome to enjoy Denali National Park- Ensured that guests were aware of all options available for their enjoyment of the park and surrounding areas through outdoor experience packages of all difficulties and experience levels- Blocked rooms according to client specifications, booking percentage, and guest preference- Conducted a Risk Assessment for the Summit Lodge and the Yukon Outpost, the two main buildings at McKinley Village Lodge, with positive and enforced results- Collaborated on a project with two other interns to submit plans to redesign and upgrade the Courtyard Café, a buffet style restaurant at the McKinley Chalet Resort Show less

  • Lead Supervisor

    Aug 2007 - Feb 2012

  • Intern, McKinley Village Lodge

    May 2010 - Aug 2010
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  Chili's

  Apr 2012 - Apr 2013

  Assistant Manager

  - Managed approximately 50 employees at a full service restaurant and bar- Managed P/L, inventory, personnel development and corporate standards- Purchased and receive inventory necessary to operations, while maintaing a budget conducive to profitability- Ensured day to day operations are run smoothly, efficiently and effectively by managing staffing and labor - Oversaw training and development of staff in food and alcohol safety and corporate and service standards- Used previous sales data to forecast sales and staff accordingly Show less

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  Q Barbeque

  Apr 2013 - Feb 2015

  Assistant Manager

  - Managed a fast casual barbeque restaurant with sales exceeding $1M annually- Controlled labor by managing personnel directly based upon history of sales and seasonal business- Controlled financial budget for FOH operations to minimize cost while ensuring maximum profitability and efficiency - Hired, trained, and developed employees according to the Q standards to ensure excellent guest satisfaction- Maintained Q guest standards including taste profiles, guest service and atmosphere- Submited payroll bi-weekly and ensure that labor is managed efficiently by scheduling FOH employees according to history, sales and projections- Used Aloha POS system to track sales, labor and trends to ensure efficiency and profitability Show less

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  Applebee's Neighborhood Grill + Bar

  Feb 2015 - Aug 2016

  Service & Training Manager

  -Managed a restaurant with annual sales exceeding $1.5M-Staffed front of house labor based on needs and historical data for approximately 30 people-Trained front of house personnel including: hosts, servers, and bartenders-Ensured that the location is in compliance with Applebee's brand standards-Retained files and folders for staff and office paperwork-Placed and receiveorders based on pars and historical data-Ensured that all bartenders, servers, and FOH staff are in compliance with Responsible Service of Alcohol policies and procedures Show less

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  Carolina Ale House

  Sept 2016 - Apr 2018

  Bar Manager

  -Managed a casual dining restaurant with sales exceeding $2M a year-Ensured that all staff maintains a positive attitude in the workplace, promoting our "Carolina Hospitality" with an #AleYeah! attitude-Maintained financial records and processes to ensure accurate reporting on P/L-Investigated P/L and correct actions or cultures that need changing to positively affect the P/L-Managed a staff of approximately 60-70 during business hours and monitored labor to make adjustments to meet budget-Implemented one-on-ones and progressive discipline to ensure that staff stays aligned with the company values-Placed and received orders, and make purchases for the store based on needs and pars-Managed a bar with 72 beer taps and 31 beer bottle choices to reflect an ever changing presence in the taste of the local community-Stayed up to date on current beverage trends and implement creative solutions to my staff Show less

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  Bass Pro Shops

  Apr 2018 - Nov 2020

  Kitchen Manager

  -Managed great customer service through guest interaction and personnel management. -Adapted schedules and staffing to meet the needs of the business based on historical trends.-Took actions every day to ensure success for our P/L.-In 2019, our team came in at 33% over budget for EBITDA. -Held staff to highest standards for the Bass Pro Shop and Islamorada Fish Company brand.-Managed food safety through strict adherence to sanitation and safety standards.-Maintained a low, efficient cost for liquor, beer, wine, and food to maintain profitability through effective ordering and forecasting. -Interacted with guests to ensure that overall satisfaction is excellent, while correcting guest issues on the spot. Show less

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  Harrah's Cherokee Casino Resort

  Nov 2020 - Mar 2023

  Beverage Supervisor

  -Facilitated safe alcohol service by monitoring guest consumption, behaviors, and service-Conducted daily, monthly, and yearly inventories to ensure accuracy and precision of employees-Developed, trained, and enabled bartenders, servers, and bar helpers within the beverage department-Monitored and assessed employee performance and enforce actionable plans for improvement or recognition-Monitored the casino for underage patrons to ensure safe, responsible gaming practices-Adapted to an ever-changing environment to ensure guest and employee safety and service-Adhered to Internal Control Procedures and Policy -Scheduled, blocked, marketed, and controlled seating areas and private spaces for Caesars Sportsbook reserved seating area-Monitored, researched, and reported sales for the department for various uses-Researched new ideas, recipes, best practices, and directives to improve the department Show less

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  Brevard College

  Mar 2023 - Mar 2024

  I directly oversee all operations related to dining services including the dining hall, coffee shop, late night shop, catering, and summer camps. We provide all foodservice operations and labor for Brevard College and Brevard Music Center‘s camps during the summer, overseeing production of meals for up to 1,500 people per day.

  • Director of Dining Services

    Jun 2023 - Mar 2024

  • Dining Manager

    Mar 2023 - Jun 2023
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  FIRC Group, Inc.

  Mar 2024 - now

  Event Services Manager