Lana M

Experience

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  Embossed Graphics

  Jan 2001 - Jan 2003

  Customer Service Representative

  • Take media orders and requests for retailers• Resolve problems originating from telephone calls, faxes and emails• Track and expedite sales orders for customer ascertaining order accuracy• Communicate daily with retailers and maintain a good relationship with retailers• Research and resolve customer problems including answering order inquiries, resolving billing questions, issuing credits, and handling customer all complaints / issues

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  RR Donnelley

  Jan 2002 - Jan 2005

  Customer Service Lead

  • Track and trace shipments for Pharmaceutical Corporation • Research and resolve claims with insurance companies and vendors• Prevent, research, and solve problems in a timely manner• Communicate and maintain good relationship with vendors to ensure excellent customer service • including daily issues reports• Communicate with logistic managers, customers, and vendors via email, phone, and fax• Update customers with any warehouse issues and store issues• Upload and maintain routes in to the system• Ensure billing is correct for customers and vendors• Take customer calls and on demand delivery orders with most accurate information• Dispatch delivery orders to couriers• Monitor and update pickups and deliveries• Document issues that affect driver’s performance• Fax and call customers daily with Proof of Delivery and other related documents• Maintain high level of communication with internal and external customers• Work closely with operations to resolve customer issues• Track and trace freight daily • Run daily and weekly reports for management Voir moins

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  Import Logistics, Inc.

  Jan 2007 - Jan 2014

  Account Manager

  • Manage overseas customer’s materials• Enter and process orders • Send weekly supplier orders• Take and handle customer service inquiries• Track and trace shipments for Client’s customers• Maintain Customer and Client contact by phone, e-mail or fax• Work closely with Warehouse to ensure product is dispatched on time• Manage any issues regarding quality, late delivery or mis-shipment of product • Complete proper advice for returns, coordinating with Accounting Department and Warehouse• Process credit cards• Process adjustments, credits and debits Voir moins

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  Allyn International

  Sept 2014 - Jan 2017

  Global Trade Compliance Specialist

  • Help import and export clients meet government trade regulations• Educate clients about customs regulations, international tariffs and shipping restrictions• Determine tariff and duty payments, track shipments, and use the tariff coding system to classify shipments• Entry Invoice Auditing• ACH summary• Research parts for Harmonized Tariff Classification

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  Headwin International Logistics

  Jan 2017 - Jan 2018

  Business Development Executive

  • Provide our clientele with a cost effective personalized service and customized logistics models, tailored specifically to their needs.• Provide Program to our client which Includes: Ocean Freight Services, Domestic Freight Services, US Customs Brokerage Services, Storage & Distribution, Customer Service, Material Management, Operations Service Integrity, Continuous Improvement, PO Management, E-booking• Created and manage company's website: www.headwinintl.com

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  Weida Freight System

  Jan 2018 - Jan 2019

  Operations Supervisor

  • Oversee the transportation of products from one location to another• Work with sales on account implementation, ensuring a smooth transition from sales to operations• Provide accurate job costing forecast to include timely invoicing • Communicate and ensure release of the freight from ocean/air • Notify customer / broker of arrival and charges, updated daily tracking information• Complete and update customer profiles and maintain SOP revisions • Receive and track shipments• Invoice customers and send payments to carriers Voir moins

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  Drayage.com

  Jan 2019 - now

  Drayage Directory Manager
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  Limco Logistics Inc.

  Nov 2019 - Mar 2020

  Director Of Business Development

  • Cold Calls• Research company via internet and Datamyne• Send Industry Newsletter• Keep potential customer updated on industry news• Handle own operation (import/export air/ocean)

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  Florida Department of Economic Opportunity

  Jan 2020 - Jan 2020

  DEO Claim Specialist Agent

  • Research claimant inquiry• Analyze and review issues with claims• Educate claimant on unemployment benefits• Assist in all aspect of unemployment request• Answer Customer Service calls

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  JUSDA Supply Chain Management International Co., Ltd.

  Sept 2020 - Jan 2023

  Operations

  • Efficiently handle work assigned and utilize resources for high productivity• Day to day operations, rate quotes, delivery orders, track and trace• Communicate and ensure release of the freight from ocean/air • Notify customer / broker of arrival and charges, updated daily tracking info

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  Cubeship Consolidation Company

  Jan 2023 - now

  Operations