Ryan Craig

Experience

• 

  Stena Line

  Jun 2016 - Aug 2017

  On-Board Services Steward

  Working in a fast- paced customer environment with a demanding role of on-board services. This would include working in various jobs like waiting, bar tendering, barista work and housekeeping onboard with a passenger capacity of 1200 max.Covering management roles and executing such responsibilities using my own initiative. Passing certain certificates and possessing skills necessary for a sea-farer. This includes possessing an Elementary food hygiene certificate, a sea survival proficiency certificate, crowd management and security awareness certificate, an Elementary First- Aid certificate and a Fire fighting and Fire prevention certificate. Having a flexible lifestyle to be on stand-by for any short notice call-ins, weekend, holiday and night shifts. This would often include days where staying onboard would be necessary. Show less

• 

  VisitScotland

  Mar 2018 - now

  Managing and coordinating the front-of-house Visitor Services Advisor (VSA) team. Ensuring daily activities are supervised and productive, taking corrective action when necessary. Overseeing financial procedures, adherence to policies, and conducting various staff-related activities such as 1-2-1 meetings and performance management sessions. Preparing staff rotas, recruiting and training.Managing stock replenishment and merchandising. Monthly stocktaking and accurate record-keeping of goods/services.Enforcing KPIs and commercial targets, monitoring sales performance and statistical data, and ensuring the iCentre's aesthetics and presentation meet expected standards. Responsible for health and safety complianceActively seeking marketing and community engagement opportunities. Show less Engaging with visitors from around the worldDelivering consistent, high-quality customer servicePromoting the local areas (Stirling and the Trossachs) and the country to visitors and locals alikeSharing knowledge with visitors, providing inspiration and creating memorable experiences Promoting various channels of communication between visitors and VisitScotland Facilitating customer relationships by encouraging further contactAchieving sales through linking sales and ticketing activity Carrying out all commercial activities Show less

  • Assistant iCentre Manager

    Nov 2021 - now

  • Visitor Services Advisor

    Mar 2018 - Oct 2021