Jay Wyman

Experience

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  J-Tech (Personal Business)

  May 1998 - Sept 2006

  Owner

  Analyzing, installing, upgrading and troubleshooting hardware, software, and connectivity problems with windows 95/98/2000/XPInstallation and support of Microsoft office 97/2000/2003 for customersConfiguring software/hardware at PC set-up to meet individual user needsBuilding and repairing PC based systemsBasic Web design and editsOnsite support, repair and training Taking 100% of the incoming calls for Citystar after their main office closed; Solely covering all of the incoming dialup sales and support for the entire customer base - Covering all my previous duties I was in charge of during my fulltime employment for Citystar - All work was done through remote server access from my home office Show less

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  Citystar Group Inc

  Jun 2004 - Aug 2005

  Lead Help Desk Technician

  Providing over the phone technical Support for, email, internet, and windows based OS issuesInter-office computer repair, upgrade, maintenance and troubleshootingTake orders for and creating dial-up accounts for our customersMultiple server monitoring and preventative maintenance, for Widows and Unix based systemsWeb design and editsOnsite repair/service for high priority clients

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  Istonish

  Oct 2006 - Sept 2011

  Helpdesk Team Lead

  Helpdesk Lead Tier 1 & 2 Support Desk AnalystProvided Support for Windows XP - W7, Office XP/2003/2007 including Outlook in Exchange and POP3 environmentPC Hardware upgrade planning and implementationWindows 2003/2008 server build, deployment, supportRemote and Local Active Directory administrationSupport for proprietary applications, PARKS, CAPTRS, LECSNetwork planning and building

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  Catholic Health Initiatives

  Oct 2011 - Jan 2013

  • Help Desk Analyst

    Jan 2012 - Jan 2013

  • Help Desk Analyst

    Oct 2011 - Feb 2012
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  Graebel Companies

  Mar 2013 - Sept 2013

  Service Desk Technician
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  TForce Energy Services, Inc.

  Sept 2013 - Mar 2015

  LAN Administrator
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  Level 3 Communications

  Jun 2015 - Nov 2018

  Infrastructure Technician IV
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  Tech Mahindra

  Nov 2018 - Apr 2022

  • Senior Process Designer

    May 2021 - Apr 2022

  • Remote Desktop Resolution Manager/Sr. Engineer

    Nov 2019 - May 2021

  • Infrastructure Technician IV

    Nov 2018 - Nov 2019
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  Lumen Technologies

  Apr 2022 - now

  Manager of Desktop Support and PC Asset Management

  Managing the team that supports the internal employees software and hardware support needs for the US and Canada based groups for Lumen.