Eleftherios Bosmos

Experience

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  Hellenic Telecommunications Organisation

  Feb 2007 - Feb 2008

  Telemarketing

  - Sales Representative incoming and outgoing calls- Customers Representative incoming calls

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  Υπουργείο Παιδείας

  Sept 2012 - Sept 2014

  Teacher

  Responsible for training in adult classes on: - Basic skills of computer use- Microsoft Office suite Basic and Advanced Knowledges (Word Processing, Excel Spreadsheet, PowerPoint presentation, Access etc)- Internet Basic & Advanced knowledges

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  Municipality of Heraklion

  Sept 2012 - Sept 2013

  Technical Support Engineer
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  REGION OF CRETE

  Jan 2013 - May 2014

  Τεχνικός Η/Υ
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  Vodafone

  May 2014 - now

  Responsible for the establishment and operation of Business Channels, covering a wide range of commercial activities and strategy in my area of ​​responsibility, while I need to develop, implement and monitor commercial development to meet the company's commercial objectives for sales and profit performance and to ensure the delivery of business customer experience through the respective retail channels (via Vodafone stores). Finally, as a Business District Manager, I hsve to be an excellent people manager and develop my team of Business Advisors day by day.Key responsibilities and ownership of decisions: • Develop, manage and maximize sales to the existing team of Business Advisors. • Share responsibility for business P&L, net profit, profit calculation and reporting based on Vodafone standards. • Responsible for the external communication strategy to all stakeholders, using appropriate and effective business and sales language • Influence dealers & franchisees in Vodafone's current and future strategy • Build strong relationships with franchisees, store employees, Business Advisor & ambassadors. • Training the team of business advisors in critical elements of the business environment • Goal setting and action planning • Monitor and report on results, identify financial and commercial areas for improvement and ensure through relevant feedback that dealers are sustainable and profitable • Knowledge of market customer and business trends. Gather information from the market and use it to improve commercial efficiency (products and services) • Ability to successfully collaborate with all commercial teams and functional heads (Sales-Marketing). • Lead by example by serving Business customers of Vodafone stores in an exceptional manner • Ability to handle and solve problems • Be a truly inspirational advisor, driven to motivate the Business Advisors team and representatives to align with the company's vision and goals Show less Responsible for small and medium enterprise clients and Major accounts , providing excellent Account Management and customer service. More specifically, I was responsible for: - Account management of new and existing customers.- The development of a picture of the capabilities of the customers in the area.- The disclosure of the benefits of Vodafone products and services on company sites.- Understanding different company profiles and "matching" the appropriate products and services.- Reporting the results and providing feedback to the Sales SPV.- High level communication skills about our Customer's Profit and loss. Show less

  • Business District Manager

    Sept 2020 - now

  • SME & MAJOR Business Account Manager

    Jan 2018 - Sept 2020

  • Internet Solution Specialist

    May 2014 - Jan 2018