Lisandra Bonilla

Experience

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  Aetna

  Jan 2009 - Jan 2016

  - The Agile SAFE Customer Business EIE (Enterprise Integration Engine) development team focused on a new Aetna Health Insurance Exchange Marketplace website. - Responsible for translating the business team’s correspondence needs to features and stories using the Agile methodology. - Supported the design and implementation of the first Health Care Intelligent Virtual Assistant (IVA) customer service agent and advanced conversational technology that provided online answers to members' health benefits. - Our team reduced 29% of incoming calls to the customer service technical help desk within five months in 2010. - Our virtual assistant chat sessions increased from 957k in 2010 to 7.5m in 2013.

  • Customer Business Integration Product Owner

    Jan 2015 - Jan 2016

  • Virtual Assistant Subject Matter Expert for Member User Experience

    Jan 2009 - Jan 2015
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  Viva Realty

  Mar 2017 - Oct 2018

  Social Media Marketing Lead Cultivator / Real Estate Assistant

  - Support the broker during sales, including preparing documents, scheduling appointments, and sending emails.- Coordinate marketing and client activities - flyers, online marketing, managing website and social media.

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  SI-MEDIA

  Jul 2018 - now

  Social Media Marketing Consultant

  Assist with the clients' go-to-market social media strategy development for a wide variety of businesses.

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  Ultimate Staffing

  Oct 2018 - Nov 2019

  Chat Specialist for Wiley

  - Responsible for running the online chat system for several colleges and universities. - Interact with prospective students and answer questions while ensuring high service and compliance.- Generated inquiries for the admissions department by engaging prospective students using the Live Chat technology - Salesforce Live Agent and LiveMessage via Facebook.

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  Tactical Operations Group, LLC

  Sept 2019 - now

  Security Officer (Supervisor)

  Class "D" Security Officer License - D 3108832Completed 'Use of Force Class" - specialized in baton, handcuff, and pepper spray certification.- Perform screening, including bag searches with a constant focus on identifying potentially life-threatening weapons or devices.- Conduct crowd management, watch for potential hazards, and know evacuation routes in case of emergency.

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  Team Staffing Services

  Jan 2020 - Jul 2021

  Staff/Inside Coordinator - Recruiter

  - Assisted with recruitment, maintaining employee records, payroll processing, and mass temporary hiring.- Interviewed potential new hires, conducted background/drug screening, and completed new hire paperwork, including I-9s, using E-Verify.

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  Osceola County Supervisor of Elections

  Oct 2020 - now

  Technician Election Worker

  The role is to manage precinct set-up, shut-down, and equipment testing during early voting and election day.

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  GravyWork

  Jul 2021 - Nov 2021

  Orlando Account Manager

  - Supported Greater Orlando recruiting for our client locations within the hospitality recruiting market.- Recruiting support includes social media marketing and grassroots activities at the local level.

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  Source2

  Nov 2021 - now

  Remote Recruiter at Source2

  - Be the initial contact for candidates, ensuring a positive experience. - Develop strong relationships with hiring managers to understand their specific staffing needs. - Reach out to candidates through different application tracking systems. - Conduct phone interviews and coordinate with hiring managers to schedule interviews. - Keep hiring managers and candidates informed about progress, offers, training, and any changes in the onboarding process.Recruitment Platforms: LinkedIn, Indeed, Zip Recruiter, Facebook, & HandshakeHR Software: BrightMove, Paycom, Payocity, WorkDay, Acumen HR, E-Verify & JiraCandidate Sourcing: Boolean Search, Social Media Outreach, Networking Events, & Employee ReferralsMetrics & Analytics: Google Sheets/MS Excel (Advanced), Recruitment Metrics, & Data Visualization Show less