Deep Enrich
Daniel Nolan
116 followers
Crosby, England, United Kingdom
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About me
Re-Engineering Manager, Process Re-Engineering
Education
Liverpool John Moores University
2000 - 2004JournalismActivities and Societies: Student Radio
Experience
Santander UK
Nov 2011 - nowTechnical Business Consultant, Root Cause Analysis, Customer Experience and Complaints. I work within the credit card complaints team investigating complex queries. I have recently moved from retail banking and saving. Customer services advisor for Santander telephone banking.
Re-Engineering Manager
Mar 2024 - nowTechnical Business Consultant
Feb 2017 - nowRe-Engineering Specialist
Feb 2022 - Mar 2024Case Manager
Aug 2012 - Feb 2022Customer Service Representative
Nov 2011 - Aug 2012
Licenses & Certifications
- View certificate
Statistics Foundations: 2
LinkedInDec 2022
Lean Six Sigma Green Belt
AXELOS Global Best PracticeJul 2024- View certificate
Review and Interpret Analyses
CelonisNov 2023 - View certificate
Learning Minitab
LinkedInMay 2023 - View certificate
Deliver Business Value with Celonis
CelonisNov 2023 - View certificate
Six Sigma: Green Belt
LinkedInJun 2023 - View certificate
Celonis Foundations
CelonisNov 2023 - View certificate
Statistics Foundations: 3
LinkedInApr 2023 - View certificate
Root Cause Analysis: Getting to the Root of Business Problems
LinkedInAug 2023 - View certificate
Six Sigma Foundations
LinkedInSept 2022
Languages
- enEnglish
- itItalian
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