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Binh Dao

Binh Dao

Customer service officer

Followers of Binh Dao207 followers
location of Binh DaoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Senior Team Lead at TDCX - Digital Marketing - Vietnam market

  • Education

    • Hanoi university of Science and Technology

      2009 - 2013
      Bachelor's degree English

  • Experience

    • Language Link Vietnam

      Aug 2011 - Aug 2012
      Customer service officer

    • E-Viet music center

      May 2014 - Mar 2016
      Teacher and sales

    • Pro-Avl Việt Nam

      Apr 2017 - Nov 2018
      Lighting manager

    • TDCX

      Nov 2018 - now

      - Managing a larger scale of outbound call team (50 head counts) to provide digital marketing solutions for the Vietnam market- Conducting strategies to achieve KPI quarterly to maintain a healthy and sustainable market spend - Managing an outbound call team (15 head counts) to provide digital marketing solutions for the Vietnam market- Conducting strategies to achieve KPI quarterly to maintain a healthy and sustainable market spend Provide a solutions for digital market both B2C and B2C- SKill: Google Ads

      • Senior Team Lead

        Jun 2023 - now

      • Team Lead

        Jun 2021 - Sept 2023

      • Campaign Specialist

        Nov 2018 - Jun 2021

  • Licenses & Certifications